North Aurora Smiles

Dentist

1133 Oak Street

North Aurora, IL 60542

Open Today 9:00AM - 5:00PM

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All Reviews

M
6 months ago
Receptionists/Billing is questionable
Initially, I had a great impression. They were able to schedule me the day after a traumatic injury to assess procedures. I scheduled an appt, was told if the swelling did not go down by 24 hrs prior to my procedure, to call/reschedule. I did as I was instructed because swelling was still too much for work. I received a late cancellation charge. I intially overlooked it because I was satisfied with my repair. I also overlooked the fact that they did not double check to make sure my insurance had been run until after I paid-that was credited to my account, no biggie, considering I was to pay for my cap. Now, Dr. Aziz is amazing and did a great job repairing my teeth. He was super gentle, kind and professional. Fast forward to scheduling a cleaning, they got me in about 4 weeks out. Called to confirm the Fri/ Sat before my Tues appt, to which I confirmed. Mon I woke up with a slight sore throat, but figured I could power through. By Tues morning, it was full blown flu with upper respiratory infection. I called in the first hour they were open to reschedule the appt, mostly out of respect for the hygienists/doctor. Kelly answered the phone and this is where I changed my opinion of their business practices. I confirmed there would be a late cancellation fee of $30 (that was the fee on my accident repair's bill) to which she quoted "$35/ half hour because people late cancel without a real reason and it was to prevent that  from happening." My appt was 1.5hrs and it was $105 to cancel. $35 is one thing and I understood/was fine with that but $105. No. Kelly asked if I would be willing to keep the appt so long as I was going to be comfortable, not running a fever or having to stop to cough. "They wear masks, so a sore throat isn't a concern." I told her for $105, I would be there, it was a courtesy to the professionals, to go ahead and keep my appt. I then touched base on the accident, my instructions and the late cancellation fee on that one-to which she tried to explain it away, calling it part of the charges for my first appt but not an actual late cancellation fee. She tried moving on saying that if I was really sick, she could send a note to the billing dept requesting they consider the late cancellation charges because I was truly ill. I told her, I would keep my appt because I wasn't gambling $105. She said she can pretty much say I won't get charged that but can't actually promise. I again told her I would like to keep the appt and if they needed to accommodate my illness, it wasn't my problem. I wasn't just cancelling, I was actually sick. I'm a SAHM to littles, the dentist is a mini vacation. She suggested that I come in earlier- I couldn't. Husband works. She offered to make a call to the billing dept because it was obviously guna be an issue and could call me back. I declined. She insisted she would get an answer so I wouldn't be charged and they would reschedule. I confronted her over that fact that we started at point A and she had now run circles/back tracked enough that it had become questionable practices, I wanted to keep my appointment, we will see how it goes and I will adjust my reviews accordingly. Boom! She was calling billing and would get back to me asap. I gave in because it was clear that she wasn't trying to keep my appt any longer. Hung up and  less than 3 minutes later, my phone is ringing and Kelly had gotten her manager who said waive the fees and reschedule me for the next Thursday at 10:30am. I let her schedule the appt but ended up mulling over the conversation and decided to seek an alternative dentist because I do not trust the billing practices anymore. I understsnd late cancellation fees and was willing to pay the $35 but then it turned into $105 only to be waived. So, needless to say, Dr. Aziz lost a family of four because of the questionable billing and the way Kelly handled the issue. 5 stars for Dr. Aziz, 2 for the receptionist. It's an unfortunate ending.
R
2 years ago
My family and I transferred to Dr. Aziz and his staff since we've moved into the area 4 years ago. I must say that of all the offices we've been a part, Dr. Aziz and North Aurora Smiles have been the best without a doubt. Their professionalism, friendliness, and quality of work have made us very happy with our decision. We could not ask for a better office.
R
2 years ago
My family and I transferred to Dr. Aziz and his staff since we've moved into the area 4 years ago. I must say that of all the offices we've been a part, Dr. Aziz and North Aurora Smiles have been the best without a doubt. Their professionalism, friendliness, and quality of work have made us very happy with our decision. We could not ask for a better office.
R
2 years ago
My family and I transferred to Dr. Aziz and his staff since we've moved into the area 4 years ago. I must say that of all the offices we've been a part, Dr. Aziz and North Aurora Smiles have been the best without a doubt. Their professionalism, friendliness, and quality of work have made us very happy with our decision. We could not ask for a better office.
R
2 years ago
My family and I transferred to Dr. Aziz and his staff since we've moved into the area 4 years ago. I must say that of all the offices we've been a part, Dr. Aziz and North Aurora Smiles have been the best without a doubt. Their professionalism, friendliness, and quality of work have made us very happy with our decision. We could not ask for a better office.
R
2 years ago
My family and I transferred to Dr. Aziz and his staff since we've moved into the area 4 years ago. I must say that of all the offices we've been a part, Dr. Aziz and North Aurora Smiles have been the best without a doubt. Their professionalism, friendliness, and quality of work have made us very happy with our decision. We could not ask for a better office.
R
2 years ago
My family and I transferred to Dr. Aziz and his staff since we've moved into the area 4 years ago. I must say that of all the offices we've been a part, Dr. Aziz and North Aurora Smiles have been the best without a doubt. Their professionalism, friendliness, and quality of work have made us very happy with our decision. We could not ask for a better office.
R
2 years ago
My family and I transferred to Dr. Aziz and his staff since we've moved into the area 4 years ago. I must say that of all the offices we've been a part, Dr. Aziz and North Aurora Smiles have been the best without a doubt. Their professionalism, friendliness, and quality of work have made us very happy with our decision. We could not ask for a better office.
R
2 years ago
My family and I transferred to Dr. Aziz and his staff since we've moved into the area 4 years ago. I must say that of all the offices we've been a part, Dr. Aziz and North Aurora Smiles have been the best without a doubt. Their professionalism, friendliness, and quality of work have made us very happy with our decision. We could not ask for a better office.
R
2 years ago
My family and I transferred to Dr. Aziz and his staff since we've moved into the area 4 years ago. I must say that of all the offices we've been a part, Dr. Aziz and North Aurora Smiles have been the best without a doubt. Their professionalism, friendliness, and quality of work have made us very happy with our decision. We could not ask for a better office.