Northeast Outdoor Constructions, LTD
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1 year ago
High quality service professional and friendly
I cannot believe the review that was left by this Jamie! Matt was upset about it while doing my job but was still very friendly and completed the work as stated in this contract& was very friendly and professional. I believe the review was fictitious! We had a smaller patio put in and Matt did a great job for a quality price even after recently dealing with an obviously difficult and unreasonable customer! We would definitely recommend Matt and Northeast outdoor construction to all our friends and family and if you read this don't let one bad customer bring you down Matt! Thanks for everything!
Jamie Lynn N.
1 year ago
Bad Temper, Too Much Stress & Hassle For A Simple Job
I had high hopes and was very excited for our patio after first meeting with Matt for our consultation. He was open to what we wanted and was super nice and cheerful. We weren’t asking for anything crazy, just a normal poured concrete patio. After the events that transpired over the last week and half, I regret hiring NEOC for this job, even if he was super affordable. The first issue came when we asked Matt why he didn’t dig out under the stairs to our deck after he started framing our patio. Our deck is raised with about 5 ft clearance. It has a little landing off to the side and stairs that come down to the ground. He dug a U shape around the stairs, but left under the stairs and landing dirt. After realizing he was framing around the part under the stairs, my husband texts him and tells him we expected it all to be concrete. He completely loses his temper and started yelling at my husband on the phone because we said, “under the deck” and he did “under the deck”. He told us we did not talk about doing under the stairs, only “under the deck”. I didn’t realize I had to be so specific, that under the deck didn’t also mean “under the stairs and landing” which are parts of the deck? We told him we would pay for the extra materials/concrete it would take that “wasn’t covered under the original quote” but he also wanted to charge for his time to dig it out after framing it. We told him he would pay for the materials but not the labor to dig something he already should have dug and see seemed to agree? After the argument about digging out under our steps, we also learned he does not take the dirt away. We have been trying to move the dirt for a week and half to salvage the lawn as it takes up about half of the back yard. Our side lawn was also destroyed and damaged and damaged our neighbor’s lawn when using his equipment. Has no plans to fix our lawn or our neighbors – something we are having to pay out of pocket for now that the project is complete. Odd enough because he is a LANDSCAPING COMPANY... I wanted a curved patio, he framed it straight after saying “I don’t remember us discussing that”. Honestly, all I ever discussed was a curved patio, I never even THOUGHT of a straight edge patio. After seeing this, not really knowing what to do (if I wanted him to reframe it for curve) and taking time to decide because it was completely framed already and I was stressed about what to do with the giant pile of dirt taking up half of our backyard, he told me he could pack up and leave because we were basically wasting his time and he had other work to do and be back in 6 weeks when he has time again. I told him there was no reason to be like that. The day the patio was poured, I come home from work to find my husband and Matt in our driveway, yelling at each other over the money and the cost agreed upon. The time to pay him was something we stressed about for days knowing there would be an argument. This lasted about 10 minutes after I got home and I am not sure how long it went on before I got home. WHO yells at their client/customer in their front yard? I mean, seriously. Who acts like that?? The next day after he came back to take the framing off, he left many large nails in the yard for us to clean up. We don’t have kids, but we do have a dog that could easily have stepped on them. He also used our hose, which was neatly wound around a plastic hose wrap and then just left it in the yard when he was finished spraying down the patio. Didn’t even bother to put it back where he found it. There were a TON of cigarette butts left in our lawn all over the site and washed out their concrete wheelbarrows in the lawn and dirt pile – yet leaving us with more to clean up. After we looked at the cutting of the slabs, we noticed they are uneven and crooked. Otherwise, the quality of the work and concrete seems good. We will see how is stands up to the elements. My dad recently passed and honestly this was the last thing I wanted to deal with in my life. So much stress and drama was created by someone we paid to do a job for us. His professionalism as a business person and lack of respect for his clients and homeowner’s property is very apparent. I don’t know if he is new at his business or if this is just his personality, but we will be cleaning up his mess and fixing our lawn for weeks, if not months to come. I do not recommend this company and if you choose to hire him make sure you get EVERYTHING you want in writing, a drawing of what you want and sign it, and make sure you document and be SPECIFIC about everything you expect out of him. Double check, every step.
2 years ago
Honestly the best