Northern Michigan Pediatric Dentistry
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2 months ago
Change is not always good!
We have been going here for 8 years and used to be so very happy with the staff and Dr. Matt and Dr. Jamie. As they expand it keeps getting less personal and just feels like they are moving you through. At our last appointment we saw no one familiar and were treated so rudely at the reception desk that we will not be going back. We will no longer be recommending NMPD to anyone.
2 months ago
Disappointed by Lack of Flexibility after 13 years
We have gone to this practice for 13 years. We were running late for our 8 a.m. appt on snowy morning. My son ran into the reception area at 8:11 a.m.on my car dashboard clock, which matched my iPhone so accurate. (By the time I parked and walked in the receptionist clock said 8:14 am). He was told that at 8:10 he was automatically rescheduled. Lateness not tolerated. The parking lot was almost empty, the reception area WAS empty. I was told the next appt was 8:40 am and there was not enough time to fit him in because he was late. However, I was then offered 4 appts time later in the same day because they had a high level of cancellations! 10 am, 11:40 am, 1 pm and 4:40 pm. Obviously there was some slack in the schedule. But my son was headed out of town and could not come back that day. A few days later we came in at the rescheduled appt time and had his teeth cleaned. The appointment, with the dentist examine, was less than 30 minutes. My point is that we could easily have been taken care of on our original day without impacting the dentist schedule. Without making us come back and rearrange our life. A lot of stress was created and time was wasted for no good reason. This is an example of unreasoning bureaucracy. I think there was not much judgement applied in this decision-making process to force us to reschedule. And little consideration for the patient and parent. I have recommended this practice to many, many people over the years. In fact, I had strongly recommended them to someone looking for a dentist for their 2 year old just the day before this incident. The dentists are great, but if I do recommend them in the future it will be with a caveat that NMPD is very inflexible and can be difficult to work with. Parents may need a practice more flexibilty and willing to work with them.
4 months ago
This is the only place Trent has actually sat in the chair and let them do his cleanings. Were comfortable there, everyone is so very nice. I wouldn't want to take him anywhere else. Thank you for the care and attention he gets.
6 months ago
It was a wonderful experience today. Alexis was welcomed and made to feel special. She takes alit of patience and everyone was so good with her. Doctor Matt even stopped to see her before he left. All the staff are fantastic!!!
7 months ago
Great service. Front desk staff was friendly, hygienist/dental assistant was friendly. Dentist spoke directly to my child. Happy all around
9 months ago
Dental Assistant was Rude
Went to My daughters dental appt, and she was scared and nervous as most are at the dentist. Normaly I have great staff but not this time. Stephanie the assistant needs to have some training in compassion and to learn to stop rolling her eyes at the kids. I understand it’s frustrating when the child is upset but repeatedly sighing and making sarcastic side remarks does not help. If she doesn’t enjoy her job working with children then go somewhere else. The parents are stressed enough seeing their child upset that we don’t need a staff member who thinks it appropriate to be so rude. Will never take my daughter here again, which is too bad because the other staff seemed to at least have some compassion.
9 months ago
Great experience as always!
10 months ago
Professional and friendly
The staff and doctors are very friendly. Shannon has incredible patience and my daughter looks forward to her visits because of Shannon.
10 months ago
Always wonderful care for our special needs daughter! They are fast, kind & caring, and take her feelings into account when providing care.
11 months ago
I have been taking my 4 kids to NMPD for 19 years to see Dr. Jamie, Dr. Matt, and now Dr. Brandon. Their amazingly awesome team is now like family to us! Punctual, professional, and efficient making dental visits easy for kids and parents alike. Best balloon animals in town, too! ;)