Northwest Dental Group

Dentist

1615 14th St.

NW Rochester, MN 55901

Open Today 7:00AM - 6:00PM

northwestdentalgroup.com/

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All Reviews

A
2 months ago
Great work... HORRIBLE service
Let me start by saying that I have SEVERE dental anxiety! I asked for the nitrous oxide when I arrived and the dental hygienist said ok... Dentist came in and immediately began with the numbing. Throughout the procedure the dental hygienist seemed like maybe she was new so I assumed that she had forgot to tell him that I wanted it. About 20 minutes into the visit I had one of the worst anxiety attacks that I have ever had. They stopped working and asked what they could do. I couldn't speak, I was crying and shaking and they both left the room. I was so embarrassed that this had happened. He then returned and got back to work. Before my appointment even began I had told them I had $1,680.00 to work with and they assured me over and over that they had come up with a plan that would fit my budget. So after all is said and done 3 hours from start to finish I'm presented with a bill for over $1,800.00. I asked what happened and the dentist proceeded to tell me that he does not own the practice so he cannot decide what to charge. When I asked why I did not receive the nitrous he then told me that he is in the process of transferring his license from Canada. I told him that I was extremely pleased with the work that he did, however most of the awful things that happened could have been solved if they would have discussed all of this with me at the beginning of the appointment. I would have been able avoid the anxiety and make him aware of what could happen. I would have left out a few things that had caused this to go above my budget. All in all the work he did was amazing but he needs to discuss further with his patients if there are things that are going to cause us to not want to return.
T
6 months ago
Great Dentistry Experience
The hygienist and dentist spent a lot of time with me and explained things very well. They made me feel like I was the only patient there. Every possible option I had was given to me. I felt they genuinely wanted what was best and most cost-effective for me. They had the opportunity to use Invisalign on me or do a crown immediately. Instead he said he would do Invisalign but thought I may be more satisfied with results from seeing an orthodontist and wanted me to think about my financial options for doing a filling for awhile until I could more afford a crown. I loved my experience and am glad I switched to Northwest Dental!
S
6 months ago
Very professional staff
Knowledgeable and friendly staff. Extended hours are appreciated. I will definitely return to this dental office.
J
6 months ago
Professional and couteous
I found the staff to be extremely friendly yet professional.
J
6 months ago
I had a very nice appt. The staff was very friendly and made you feel welcome. Even gave my kids each a quarter for the prize machine. Was very impressed!
J
6 months ago
Professional and friendly.
A good cleaning and a good explanation of work that needs to be done.
J
6 months ago
Always very good care, very professional and friendly staff. Thanks!
J
6 months ago
Phenomenal Service, Professional and Calming
I, like many, have anxiety with going to the dentist. I haven’t been to the dentist for dental work or cleaning in over 10 years! Upon walking in to Northwest Dental, I was greeted by those working at the front desk and the great service only continued. The Dental Tech helped to make me comfortable for my appointment. The Tech and Dentist were phenomenal with the care they gave me and helped calm me by talking me through the work they were doing. I love Northwest Dental Group. I look forward to going back!
T
6 months ago
I had a great first experience today. It has been a while since I have been to a dentist so I was a little nervous beforehand. The staff did a fabulous job in making me feel comfortable. They were also very good at explaining everything that needs to be done. I will continue go to Northwest Dental from now on!
S
6 months ago
Professional and Expert Service
Dr. Post did a great job building a new partial plate using some advanced techniques. My hygienist, Kathy, has done a good job of keeping my teeth cleaned and assessing my dental health. The entire staff are wonderful to work with and assist with all of your dental needs.