Novus Glass

Mobile Auto Glass Repair

122 SW 153rd St

Burien, WA 98166

Open Today 8:00AM - 5:00PM

novusglass.com/locations/burien

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All Reviews

N
10 months ago
Very pleased with the windscreen replacement
Very pleased with the windscreen replacement which was completed in less than 2 hour estimate. Friendly, efficient staff, had appointment set & they were on time. Walk 2 blocks west, 1 block north, have a great lunch while you wait. I called 3 places for quotes, this was by far the best, plus family member also recommends!
L
10 months ago
They stayed open late
They stayed open late, and replaced our passenger side window within an hour of us calling (after being broken into). The weather is horrible this weekend and we thought we would have to wait until Monday to get the window replaced.
H
10 months ago
The Novus staff truly understands customer service.
I called in and the lady at the front desk talked to me for ten minutes or so, about my car problems, and told me to bring it in at my earliest convenience. I show up a few days later, and she remembered me right away. She quickly got me an associate to look at my car and diagnose it for completely free. I thought my weather-stripping was bad, but turns out that all the drain channels were clogged, so my car was filling up with a ton of water. This guy taught me all about drain channels, where they are located, and how to clean them. He even showed me how to remove the tail lights and replace the gaskets! The man at Novus (I forgot his name) spent about half an hour teaching me all about my car and how to fix it myself for free. I was so grateful that he was completely honest and helpful, unlike the Acura dealership I originally took my car too for this problem. At the end of the day, I didn't end up needing to buy anything from Novus, but if I ever do in the future, they absolutely deserve my business.
M
10 months ago
Super-fast, was able to walk in and got a chip filled
Super-fast, was able to walk in and got a chip filled for free (insurance waived the deductible). Not only that, but they looked at a different chip I had in my windshield from a few years ago that have been filled in incorrectly. They gave me advice and condolences on that, and told me they had tried to do something more about it(it's started to splinter/crack a bit) but were unable to. Which is awesome, because I never even expected them to look at it in the first place! And what's more, they grabbed the water bottle I had left in the lobby and held it for me for a few days until I could come back and pick it up! Great customer service. 5/5, will come back again.
G
10 months ago
GREAT service
GREAT service, rock chip today on I-5, called auto insurance company, (after pulling off the freeway) they forwarded my call to Novus, in Burien. Novus had me come in the same day, done in 20 minutes, WOW! Could not be happier. Thank you Jeff and crew.