Ocean Dental - Cleveland
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4 months ago
** Horrendous, please save yourself a nightmare of an experience!!! **
I contemplated even taking the time to write this review.. Ocean Dental has already wasted so much of my time.. but decided I'd feel better warning others. Where to begin.. When I called to make an appointment for my children, I was told all I needed to bring with me was my ID, when I arrived & checked in, I was informed my children's files had supposedly been deleted because, ''they haven't been here in awhile'', & also if I didn't have their insurance cards with me.. they weren't able to even be seen. Both of my children had been registered with them years prior.. & seen several times, but without question, I filled out the entire packet again for both children. While turning it in, I noticed a sign that said ''Patients cannot be seen until paperwork is complete''. I looked around at the CLEARY, massively over booked waiting room & noted that they also closed in an hour. I then realized that they use the '' your files were deleted'' as a tactic to buy them more waiting time. Oh.. and time they will take!!! We waited over an hour past our appointment time. My two year old grew more & more antsy, as did my seven & six year old (whom we took out of school early to ensure we'd be on time for their appointment!). We continued to wait in the filthy waiting room, (with a television & game system.. both turned off) just as we were about to reschedule, my child's name was finally called. To my shock, instead of the apologetic treatment we deserved, we received the most rude, ''get em in & get em out'' attitude from the assistant I think I've ever experienced. Rolling her eyes at everything that my husband & I said. We were told we needed to leave to make room for other patients. I explained we would like to accompany each child for their dental work, (Nothing out of the ordinary.. my husband with my daughter.. my son with me.) to ease their fears. We were told that wasn't allowed, all dental work was to be performed without a parent present. When I disagreed with that, the assistant rolled her eyes AGAIN, & attempted to usher me into a different room to ''read me their policies''. ''I responded by saying I'd rather just stay if that's alright, also I don't feel comfortable leaving my son.'' With the final eye roll, the assistant decided to direct her attitude towards my son.. that's when I decided it was time to leave. I cancelled my children's appointment, & I'm proud to say despite my anger, I kept my composer, wished them a lovely day, & left. Absolutely positive I will NEVER return!!! Clearly a money hungry operation, keep the door swinging mentality. They ridiculously overbook , knowing they can't meet the needs of that number of clients, the staff becomes overwhelmed & frustrated.. which leads to poor treatment for clients. As long as this review is, I appreciate anyone who took the time to read it, & I just hope I saved them from a nightmare of an experience!!!
11 months ago
Dr. Joe removed my broken tooth in 10-15 minutes that my previous dentist said I had to see an oral surgeon for. This was a same day walk in emergency! I'm never going anywhere else!