One Smile Dental
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5 months ago
PLEASE READ THIS BEFORE YOU GO TO THIS DENTAL OFFICE
STOP...DO NOT GO TO THIS DENTAL OFFICE! My family went to get our teeth cleaned in March of 2017. My husband had extra work done on his teeth per the dental assistant's advice. When we finished, we went to check out. I asked what was due for the visit and I was told that my husband owed $101.20 on his work. I asked about what was owing on my daughter and myself and I was told "nothing". I asked if there would be a co-pay and I was told "No". "Are you sure?" was my reply. The billing agent said that she had already called over to our insurance and she confirmed that we would owe nothing except what is owed on my husband's portion. We paid the amount of $101.20, made a return appointment for my husband and left. My husband return a few weeks later and had additional work done. When he went to check out, he was told he owed "$51.20" for that day. He paid it and left. A month or so later, we received a bill for "$214.60". Over the last year, I have tried to call numerous times to get this resolved. At first, I was told that they were to busy to help me and they would call back, but they didn't. Then I tried to call and the phone number referenced on the bill was disconnected. WHAT? I finally decided that they would get a hold of me if they wanted payment. About a week ago, I received a phone call from a collection agency saying that my account was referred to them. To say the least, I was upset! Every day since then, this collection agency has called me with varying phone numbers. Basically, I am being HARASSED! I called One Smile dental today to give them the opportunity to correct their mistake (the # is now working, WHAT?). I talked to someone that said her name was Fernanda. I explained to her what I had been told by the billing agent for One Smile dental. She started in on how the insurance company didn't pay for all of what was billed. That we were responsible for what they didn't pay. I proceeded to remind her that we were told by an employee of One Smile dental that we didn't owe anything and this was verified by our insurance company. The dental office is responsible for the people that work for them. If one of these people tells a patient that they owe NOTHING on a bill then the patient should owe NOTHING on that bill! I was told that I would be placed on hold and she would return to me. OH NO! SHE DISCONNECTED OUR CALL! Apparently "One smile dental" over bills their patients, then makes it impossible to contact them, so the patient either pays the bill out of frustration or it gets sent to collection. WOW! Please do not go to this dental office. I would hate for you to have to go through the headache that I am going through.
6 months ago
Some good some not so good
As a new patient to this office, I thought that the front office staff was friendly and efficient. The Dental Hygenist was confident and reassuring and non-judge mental. Then comes in the Dr. who was smug and condescending with me. I’ve never had a medical professional chastise m about a course of treatment. I actually experienced patient shaming from him. I was left speechless.
7 months ago
Glad to have found such a great group. Great staff, reasonable pricing, and Saturday appointments.
8 months ago
Great atmosphere , So far so good.
The atmosphere was great, very professional and i was comfortable AND I HATE DENTAL WORK!! Had to cancel a few appointment due to a busy schedule and there was no hassle. I have bad teeth from genetics and am redoing my smile. Had a few fillings and an extraction absolutely no pain. So far so good. If anything changes I will post. 100% recommendation best dental experience yet.
10 months ago
Top tier dental office
These people understand that going to the dentist is not the most fun thing to do. They offset those negative feelings with friendly, personable staff, experienced dental hygienist and dentist, and a tv over your chair while you are getting your teeth cleaned. Fun and easy!
11 months ago
I had a 11:30 appointment, I got a tooth pulled, the staff was very friendly and the Doctor was excellent, I felt no pain and it's a pleasure to give them a 10, I also made me a cleaning appointment for next week. They were just Great!!
11 months ago
All around good experience!!
This was my second time at this dentist and both times the Dr. and his staff did everything to make me as comfortable as possible. I see no reason to ever need a new dentist. Zero complaints period..
11 months ago
Clean and modern
I was pleased with my wit every aspect of my experience at One Smile from the call to set up a new patient visit, to the Netflix viewing while I was in the chair. Thier modern imaging, with 360 scans was fast ans easy. I received a color coded print out of all my teeth showing ones that had previous work, ones that needed new work, and ones to keep an eye on to avoid needing work. The atmosphere is clean and well kept and the staff is friendly as well. I was also pleased they took great care to make sure I was well numbed and comfortable. Glad to have a new dentist so close to my new home. I would absolutely recomended to anyone!
11 months ago
Great service great staff always a pleasure to go in for my follow up visits
11 months ago
Awesome dental office! They work with you and listen to what you want!