Ostler Orthodontics


1520 Jadwin Ave.

Richland, WA 99354

Open Today 9:00AM - 5:00PM


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All Reviews

1 month ago
What an awesome experience
Today I had the Ostler Experience! From the minute I walked in the door at 7 am, the staff was outstanding. I have a strong gag reflex but the assistant was very patient and gentle when putting the retractors in my mouth. Dr. Ostler explained the films of my mouth and gave a thorough explanation of what needed to be corrected and the treatment plan. I look forward to having a great smile at end of 2020. I highly recommend this practice. Worth the every penny!
1 month ago
1st visit
Wonderful experience from the minute that I walked in the office. The staff is very friendly, professional and honest. I would definitely recommend this office
2 months ago
Excellent patient experience!
I had braces as a kid and remember it being a painful experience from beginning to end. Imagine my happy surprise to be greeted by friendly, professional staff, have an on time appointment and have braces applied in super fast time and without the discomfort of the 'old' days. Thank you Melody! Dr. Ostler is up to date with the newest and best technology and practice for his patients, which I appreciate more than you know! After care instructions were thorough and easy to understand, even with ALL the many different cleaning tips and tools :) I would highly recommend Dr. Ostler and his fine staff!
4 months ago
High Quality Service
Big Day today! Got my Braces done and could not have asked for a better team! Melody was incredible, efficient and professional. She made it all so simple for me, explained in depth what to expect before, during and after the procedure, went over various scenarios that may/may not take place once I left the office and described how to handle them and what resources are available for me. Time to enjoy smoothies! Loved the goodie bag:)
4 months ago
I had my initial complimentary consult this morning and was floored by the professionalism of Dr. Ostler and his team! Each of the team members that I interacted with (Lynn, Vicky) was super friendly, knowledgeable and put me at ease right away. I am looking forward to starting my treatment plan in the near future!
5 months ago
Wonderfully friendly and professional!
We have bee going to Dr. Osler for year. We have 6 children and so far two have had braces and two have had pallet expanders with this office. I have also personally done Invisalign here and we have al had a wonderful experience. The staff is always helpful and friendly and the doctor has always been great! I highly recommend them!
5 months ago
After Dr. Ostler had put braces on both my children, it's my turn. Dr. Ostler is always fabulous and Ashlee his assistant was very gentle and informative through the entire process!! Thanks so much!! Can't wait to see my end results!!!
6 months ago
So friendly and great professionalism!
I've now had 2 of my children go to Dr. Ostler for braces and I must say that I absolutely love the staff. They are so nice and helpful. They worked with me with scheduling and payments. I wouldn't go anywhere else!
6 months ago
Efficient & Kind
My son was well-versed on procedures and after-care. Doctor and Tech were great with him. LUVD the picture with signatures--nice, lighthearted attitude toward this situation, which, to a 14 yr old is “FOREVER”! This is 4 stars only because my son thought the “financial lady” was a little rude to me when explaining the retainer after braces came off, i.e. “he will wear it as long as he wants his teeth straight.” Oh, and that “the retainer will cost more...not included in the braces total”. I’m not sure if insurance covers those, or not. Honestly, after the amount of $$ I had just put down (prepaid a week earlier) as much as I pay for groceries in 3 weeks, I was a little numb. If I stared at her after her response, I was just processing, not questioning her. I’ve been the messenger in my employment. I know she doesn’t make the money rules.
7 months ago
Great customer service!
From the minute you walk in the door to leaving the building, Dr Ostler and his staff make you feel comfortable. The staff and Dr Ostler are friendly, courteous, professional, and approachable. I wouldn’t go anywhere else for your orthodontic needs!