Pristine Plumbing & Drainage Ltd.


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All Reviews

3 months ago
Extremely Satisfied
My kitchen sink backed up so I called Pristine because it was recommended to me by a family member. To be honest they were better than expected. Andrew showed up at the exact time I was told the day before and fixed my issue in a very professional manor. I would defiantly use their services again in if needed in the future.
5 months ago
Top notch service with good pricing!
We were thrilled with the work Andrew and Michael just did for us. Our main sink water pipe into our condo unit had disconnected and slipped back into the wall, so we needed someone to look at it asap. We had some issues before, but this time it was not something we could fix alone. Their team was on it! They were fully able to look at it the same day, but we opted for the following day due to our work schedule, but still feared a big bill. To our pleasant surprise, Andrew and Michael arrived on time and were both fantastic and immediately made us feel at ease. They were very friendly and courteous, extremely knowledgable, and created a fantastic experience out of a bad situation. They gave us the option of just a minor fix to get it working, or to replace all the piping for a bit more (it was not up to code and was practically falling apart). The choice was easy so we replaced all the piping. It was only a few hundred dollars for our particular job, which was a small price to pay for the peace of mind we won't need to worry about our sink for a long time!! Keep up the great work guys, we'll be sure to recommend you to our friends and family
8 months ago
A satisfying experience that easily solved all our plumbing problems!
We had a leaky shower drain, needed a new kitchen sink faucet and other small plumbing jobs that needed doing. Michael from Pristine Plumbing handled our call. He was very professional, he heard and looked at all our plumbing problems and then itemized them and gave us a quote, giving us options, where cost was a factor. In the end he gave us a reasonable quote, and then preceded to complete the jobs, explaining what he did, along the way. We are very satisfied with the work he did and as a employee of Pristine Plumbing the are well represented in the market. We would recommend Pristine Plumbing for any kind of Plumbing Job, major or minor. Lach and Karen Heron of New Westminster BC
Response from Pristine Plumbing & Drainage Ltd.
Thank you for the review. We’re happy to hear you were happy with service Michael provided.
11 months ago
Well done!
Arrived as scheduled . Advised price before job was started. Fixed the problem and clean up was good. Was pleased. Communicated to us what they were doing at different stages. Appreciated that and also telling us the other kitchen drains did not need any work. Honesty goes along way with us. Would recommend to others.
1 year ago
Drain Tile Replacement - Honest, reliable, professional.
Daniel and his team are excellent. I have had two floods in my basement. Each time I was told by the person servicing us that all we needed to have the drain tiles flushed. After have flushed three times in as many years the problem just kept getting worse. Called Daniel last summer. He came to the house within a day, performed a camera inspection and provided a quote. I had a builder friend and he said the quote was reasonable so I decided to go ahead. His crew showed up the following week as promised. After a few obstacles, 8" of concrete to get through and 7 feet of digging to get down to the drain tiles the job was completed on time and my yard was left clean and tidy. I have waited until now to post a review to see how the drain tiles would perform during the wet weather. I am please to report that our basement has never been drier. I would recommend Daniel and Pristine to anyone.
Response from Pristine Plumbing & Drainage Ltd.
Thank you Lisa, I’m glad to hear our work has resolved the issues you were having and very happy to hear you were pleased with our work. Thanks Daniel
1 year ago
High quality service & professional
I have used Pristine Plumbing twice now and everytine it has been a pleasure. Daniel is very professional,honest and responded quickly as we had an issue with our toilet. After diagnosis Daniel helped replace my leaking toilet with a brand new toilet. The job was dine bery neatly and cleanly. I will be using Pristine Plumbing for any plumbing issues and I would recommend it to all friends and families. I have already referred my Dad to Pristine Plumbing as well.
Response from Pristine Plumbing & Drainage Ltd.
Thank you Dennison, it was a pleasure to work for you.
1 year ago
Professional and knowledgeable
Daniel came in and corrected our previous plumbers work. Previous plumber re did all our lines to replace poly B. Had the main come up outside the house about 2 feet before coming through house...Daniel corrected this and ran the line under the house so it is now up to code. Also, previous plumber ran the lines through the attic (loft like space), about 3 feet in the air.... Daniel dropped the lines to floor level so they are now covered by a foot of insulation. This came up after our lines in the attic froze Christmas Eve! We used the previous plumber as he was a friend of a neighbor and others in the area used him to replace their poly B. Lesson learned, go with the pro’s, not a friend of a neighbor! Daniel was very professional, knowledgeable and friendly. Would use him again in a heart beat.
2 years ago
Pristine arrived in 30 minutes!
With a house full of guests our "Hot Water Tank" blew! Pristine came within 30 minutes!! Daniel saved the day and provided "Superior Service" to say the least, clean cut , polite, professional, and this type of service is "VERY rare in today's world", Pristine installed a brand new gas hot water tank, gave easy to understand explanation of our new tanks operation, from start to finish just under 2 hours! Up and running again, Great old fashioned customer service that takes pride in their profession. We highly recommend Pristine Plumbing and Drainage. Kind regards, Eyas J. (New Westminster)
2 years ago
Exterior drain tile work
Daniel and his team came on to finish what another contractor had made a mess of. Pristine's team are friendly and polite, showed up on time, worked hard, finished ahead of schedule and worked with the city to pass inspections and correct any issues. The bill had a few small unexpected extras but to counter those they took a look at some other plumbing issues while on site. I will happily call them back for any future plumbing requirements and am pleased to have one more trades company that I can call and trust.
2 years ago
I have contracted Pristine Plumbing on a number of occasions and have found them to be efficient , fair and informing throughout the service call and repair process.It's refreshing to find honesty to the letter in the vast market of plumbing and heating. I would recommend Pristine Plumbing to anyone that seeks professional service below most professional rates. Use them again? Hell Yes! Thanx Daniel.
Response from Pristine Plumbing & Drainage Ltd.
Thanks Harry, I'm glad we could resolve your plumbing and heating problems.