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3 months ago
Misleading Moving Estimate
ProSmartMovers LLC provided a misleading estimate on the costs of moving. I explained to them everything that the move of the 1 Bedroom apartment would entail. And honestly, the apartment did not have many things. They quoted us $390 and said it would take 2 hours. The movers went quite slowly and then charged $613. (We tipped the movers well on top of that.) I spoke to them afterwards and they had would not acknowledge any mistake. They stonewalled me in the conversation and said that was simply how it was. I would be very careful with booking this company. You cannot trust their estimate at all. Whatever there estimate it, you may want to increase it by 60%.
10 months ago
Wrost experience with this company. While inspection and quote time they are very nice and while picking up goods they are demanding more money and charges and while delivery also lots of prblems with company. Be careful while choosing this movers for any type of moving.
11 months ago
Prior to using this company I read the reviews on Goggle and which were very favorable. However my experience was the opposite. With the reviews and also with the offer of an on-site inspection, ProSmart provided me an estimate to ship my furniture from MD to FL of $3,150.00, On the day of the move, and after the majority of the items were packed on the truck, the packers informed me that the final cost would be $8,598 which was a significant increase of the original estimate. At this point I decided to leave a few items behind, afraid that the price would go higher. I felt I had no other options since I was closing on my house the next day.After several calls, of trying to catch up with the managers, John and Kai, I was offered a discount of $859.00. I am currently trying to recover for this financial loss. Please choose your mover carefully. The only polite comment I can make is the movers were professional and handled the packing well.
1 year ago
False advertising and the worst experience I have ever had.
We had an appointment and a scheduled time for between 1 and 3 pm. They were over two hours late. They did not reach out to me to let me know they would be late. I had to call them to find out the movers were going to be late. when they arrived at 5:30 pm they took their time to load the truck and by the time we were finished loading the truck with my help, it had started raining heavily which took more time to do the job. They charged me for more time than they were supposed to charge me even though they also took breaks in between. I was up past 1:00 am still moving cause they refused to unload the rest of my things until I gave them the rest of the money I was not supposed to pay for in the first place. Their advert on craigslist states that $129 for the first two hours and every hour after that is $ 59 but that was not the case. And the most annoying thing is that I was dealing with three different people who were telling me different information all the time I talked to each one of them. They were very dishonest and very unprofessional.I mentioned what the ad was saying and they told me the ad was old and rates had changed and that I have already signed the contract. I would never recommend anyone to use this company. I am going to write a review every where I know about their dishonesty and the worst experience I have had with them.
1 year ago
Not smart of professional
We had an appointment and a scheduled time. They were over an hour late. They did not reach out to us to let us know they would be late. We called, we're told the driver would call us back, they did not. We had to call back. Same thing happened again. We had reserved our service elevator in our new apartment for 3-6. They were supposed to be here between 2 and 3. They didn't show up untill 4:45.
2 years ago
We called this company on the same day, and they provides prompt, courteous ans professional services to us. Would recommend them in a heartbeat!