ProSource of Canton

Wholesale Home Remodeling

305 Schroyer Avenue Southwest

Canton, OH 44702

Open Today 8:00AM - 5:00PM

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All Reviews

12 months ago
horrendous experience
Truly one of the worst experiences I have ever had with any vendor. One star is the minimum on here or it would be zero stars. Tile that cracked - already on the wall. No response at all, refusal to return calls (not even to their own corporate office). I have never seen any firm that was less professional. Problems happen. It is ALL in the way you address them or just ignore the customer and wait for the lawyers. If customer "service" is your desire, this experience clearly shows that this is not their strong suit. Basic business expectation, fundamental courtesy and professionalism are not there.
2 years ago
Great Selection but samples missing
So much to look. I loved that they let us take samples home but as a result there were many samples missing.
2 years ago
Prosource needs to change cabinet supplier or get out of the cabinet business
Mistakes happen and the sign of a good company is how well they respond. I ordered kitchen cabinets for a customer. When delivered, one cabinet was back ordered and one spacer was the wrong size. It took TWO WEEKS to correct the order. When I inboxed the remaining cabinets I discovered a damaged cabinet. IT TOOK TWO MORE WEEKS for the replacement to arrive and then they sent another damaged cabinet! I could not wait another two weeks so I ended up taking the two damaged cabinets apart and making one cabinet from the parts. I highly recommend getting cabinets elsewhere. Prosource... go back to flooring and tile. You are good at that.
Response from ProSource of Canton
Hi Tom, thank you for providing your feedback. We are always looking to improve the showroom experience and we are sorry that your experience was less than exceptional. We are currently looking into the situation and will be in touch. Thank you and sorry for any inconvenience this may have caused.
2 years ago
Wood flooring
Sales representative,Tim,was extremely helpful!He spent a lot of time helping my friend and I with the questions I had.Floor looks beautiful!Only reason I gave 4 stars,is because 1st floor I was waiting on was discontinued,and didn't find out right away,because I didn't see email,so delayed the job.Overall,good experience!
Response from ProSource of Canton
Hi Lisa, thank you so much for the feedback. We are glad that we could help you with your flooring needs. Enjoy the new floors and hope to see you on the next project!
3 years ago
Professional business
Was treated quickly , efficiently and with knowledge of product Pleasure to do business with
Response from ProSource of Canton
Hi John, thank you for the positive review and glad we could provide you with your project needs. Hope to see you soon!