ProSource of Memphis
Wholesale Home Remodeling
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2 months ago
I should have just painted.
Not to mention any names, but the woman that "tried" to help me with my mosaic tile back splash failed miserably. She could not remember who I was or what we had talked about when I came in about a week later to place my order. It took way to long to order my 6 boxes of tile & one bag of grout. She was lost & had to have 2 other sales people help her put the order in. She had the pricing higher than what I was quoted also, had to fix that. I never received a phone call when my order came in like I was told I would. When I went to pick my order up, it was WRONG! With my installer coming the next morning I had to accept the wrong product. I guess I will have to live with it. Then my installer ask me where the finishing ends (trim) were. I didn't know anything about that. I thought I was in good hands, I know nothing about tile work. Went back to ProSource, they don't stock anything. I ended up going to Floor & Decor & they had exactly what I needed. There you go, that's my experience with ProSource. Take it or leave it, yes I'm upset & will probably never go back.
9 months ago
The team work was great. Valorie match and found a discontinued vinyl tile no one else in the states could find but she stayed on it and gave me a perfect match for my customer. Price always good and products come quickly. Awesome group thank you all from Dortch Construction LLC.
Response from ProSource of Memphis
H Steve, thank you so much for the positive review. We are glad we could help you and your client. Come back soon!
9 months ago
ProSource has Great choices and Prices to work with for your Renovation or If Buidling
I am a real estate agent of almost 14 years and unfortuntately had a horrific contractor!! DO NOT use "Sanders Flooring with Ahmad Sanders 901-562-5767"!! He came highly recommended from a long time friend and unfortunately My experience was one of a Nightmare!! Stephanie at ProSource was great and very honest about everything, Ahmad owner of Sanders Flooring was NOT Honest about anything. My project/Remodel cost thousands more than anticipated with so much damage to my personal property (appliances, car,etc.!). I have photo(s) of the damage and Unprofessional Job "Sanders Flooring with Ahmad Sanders" did to my property and the experience was what Reno Nightmares are made of in the world today!! ProSource sub-contracts to those people and Ahmad Sanders was highly recommended and. Said to "get it done"..... well a 3 day job turned into (1) one week and still was NOT completed and I said "NO MORE, I just want them out!!!" This could have been so easy, but a contractor that wants to show up and not start until maybe 9AM and leave for a (1) one hour lunch or longer and then still leave anywhere from 2-3/4PM then how do you complete a job?? Ahmad told me personally he would "Give it Hell to Complete the job in 3 days"..... my appliances were damaged (they were New!) and my Lexus was scratched!! The interior/inside of the project was less than unsatisfactory and I had to hire another contractor to come in and Repair and complete to The project. Just an example door thresholds were not placed down instead Ahmad used quarter round......what does that say for quality/experience and scratched brand new wood laminate flooring in many places..... not to mention my brand new refrigerator and dishwasher scratches and broken pieces on appliances. ProSource has many choices to choose from and Prices may be a fit for your project, just make sure the contractor(s) are truly someone you may trust, even if highly recommended for someone you know. I have seen a lot with contractors In my years of real estate and never would have believed I would go through this, but it does happen. ProSource also backed this man and his company saying he would get the job done- so do even more homework if working with someone or with Sanders Flooring with Ahad Sanders. My experience was horrible and what nightmares are made of and especially what I NEVER want MY Clients to experience!! Best to learn personally than professionally! The job was completed very professionally with another contractor/Kent Vanderhook did a Fabulous job and I am very satisfied with the professionalism I experienced with he and his contacts/workers. They made so many wrongs Right and I am truly thankful to them- ProSource is NOT connected to my knowledge with this contractor but definitely should be!! Hope this helps! I had all new flooring and tile work done (just not fully completed by Sanders Flooring due to such Poor UnProfessionalism and Poor Quality Workmanship). Check and Triple check with Contractors track records!!
Response from ProSource of Memphis
Chris – Thank you for taking the time to share your experience as we are always looking to improve the showroom. We are sorry to hear that you are had a frustrating experience with the installation of your flooring. Our members, who are independent businesses, manage the installation independent of ProSource. We would welcome talking to you about the situation if you would like. Thank you for sharing your feedback.