ProSource of Northwest Houston

Wholesale Home Remodeling

9009 Pinehill Lane

Suite 200

Houston, TX 77041

Open Today 8:00AM - 5:00PM

prosourceofnorthwesthouston.com

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All Reviews

D
7 months ago
Home Renovation - A Success With The Help Of Pro - Source Rep
We began renovation on the downstairs part of our home the end of May 2017. When my contractor told me, I needed to start looking for flooring - I was at a total lost. He sent me to Pro - Source to work with the Rep (Jaffar) that handled his accounts. Jaffar was patient, passionate and knowledgeable about "every" product in that store. Once I chose the cabinet style and color he worked with me until we found the exact flooring that would make those cabinets "pop". He was so passionate - I asked for his assistance on choosing my shower and bathroom floor tile. After we found those items I solicited his help in finding the right counter - top tile. He patiently worked with me from May until my project completed recently in October. Whenever I went into the store and he was with his other clients – I saw him giving the same passion and commitment. As Harvey took its’ toll on the City – the number of people in need of home repair has taken a toll on the 3 to 4 rep company (those young men began working way over time). My experience with the Pinehill location for 5 months was always positive and I can truly say the young men and women I encountered - whenever I walked into that store was nothing but professional. My House Is Gorgeous!!! Wish I could show you pictures. I would recommend Pro - Source and Jaffar to everybody. My contractor is probably tired of me talking about him. Signed, A Very Happy Customer
D
7 months ago
Home Renovation - A Success With The Help Of Pro - Source Rep
We began renovation on the downstairs part of our home the end of May 2017. When my contractor told me, I needed to start looking for flooring - I was at a total lost. He sent me to Pro - Source to work with the Rep (Jaffar) that handled his accounts. Jaffar was patient, passionate and knowledgeable about "every" product in that store. Once I chose the cabinet style and color he worked with me until we found the exact flooring that would make those cabinets "pop". He was so passionate - I asked for his assistance on choosing my shower and bathroom floor tile. After we found those items I solicited his help in finding the right counter - top tile. He patiently worked with me from May until my project completed recently in October. Whenever I went into the store and he was with his other clients – I saw him giving the same passion and commitment. As Harvey took its’ toll on the City – the number of people in need of home repair has taken a toll on the 3 to 4 rep company (those young men began working way over time). My experience with the Pinehill location for 5 months was always positive and I can truly say the young men and women I encountered - whenever I walked into that store was nothing but professional. My House Is Gorgeous!!! Wish I could show you pictures. I would recommend Pro - Source and Jaffar to everybody. My contractor is probably tired of me talking about him. Signed, A Very Happy Customer
Response from ProSource of Northwest Houston
Hi Debora, we're sorry to hear about your home's devastation, but glad your ProSource team, Jaffar, could help to make the experience as positive and helpful as possible during such a difficult time. We'll make sure to pass on such a great testimony of your experience to your ProSource team - they'll appreciate the kind words! Enjoy your restored gorgeous home and thanks again!
J
8 months ago
Friendly, Professional
After the flood, everyone was busy. The ProSource rep (Jaffar) was not only friendly but also VERY Professional. He was informative and detailed. Explained the process and the timeline. Delivered as expected. I had many different needs for various projects and he didn't miss a beat! Didn't wait for assistance and what a big variety.
Response from ProSource of Northwest Houston
Hi Janet, thank you so much for the positive review. We are happy to hear about your experience with your account manager, Jaffar and how he has helped to make a positive impact on your projects. We'll make sure to pass on the compliments to Jaffar - he will be happy to hear. Glad we can offer you a vast array of products and services. Hope to see you on the next project!
C
1 year ago
I would never do business here again
Prosource is a rip-off, they don't stand behind their work, every problem was met with resistance and no accountability for poor craftsmanship. Their preferred installers are unqualified and will price gouge you for every dollar they can. After over a year I look at what we got for what we paid and we realize what a mistake we made using Prosource. Buyer beware, shop elsewhere.
Response from ProSource of Northwest Houston
Hi Cobie, thank you for taking the time to provide us with this insight. We are sorry for any inconvenience this may have caused. Our members and their clients are our number 1 priority and we are sorry your experience was less than exceptional. We are currently looking into this situation to hopefully come to a resolution. Thank you, and again, sorry for any inconvenience this may have caused you.