ProSource of Reno

Wholesale Home Remodeling

605 Glendale Avenue., #106

Sparks, NV 89431

Open Today 9:00AM - 12:00PM

prosourceofreno.com

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M
3 months ago
Bad choice
We hired Dan The Carpet Doctor because we thought he was affiliated with you. He came to do the carpet removal and he was very friendly and professional. He said that he also did laminate installation and recommended Prosource as a good place for laminate purchase. So we hired Dan without a full contract, but just an estimate. He was polite in the beginning but then as the days progressed he was on the job site less and less. He would promise to arrive at a certain time but did not apprear. He would say that he was going to lunch but he never came back. My husband finally confronted him after a week of this and Dan started screaming at him. He finally hired a helper, Larry, to lay the laminate, but Dan was gone most of the time, It seemed that he was working on other jobs. He told us that we were not allowed to talk to his helpers. He would not allow us to clean up. He left cardboard boxes and laminate pieces in the bathtubs. We ourselves hauled the debris down to the garage and are hiring a trash removal service, Dan seemed to think that I was the soft touch so he called me and said that he refused to speak to my son and husband, only me, He asked for $3.000 and after I paid him he walked off the job. He was verbally abusive to my son and to myself. We have video recordings of his behavior. We are a kind Christian family, and in our 29 years in the Reno area this is the first time we have experienced such a problem. I hope that he does not treat other families in this manner and that you will be hesitant to recommend him.