QPM Services

Property Manager

51 Union Street, Rm 220

Worcester, MA 01608

Open Today 9:00AM - 6:00PM

propertymanagersworcester.com

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All Reviews

A
2 weeks ago
Irresponsible and Rude
I am a college student, and I rented through QPM Services for one year at their 2 Norwood Street property. The property they managed was a nice place (though in various states of disrepair), but the people who run the company - namely Sandra Katz and Monica Rugg -are entirely unprofessional, unhelpful, and downright rude. The biggest red flag should have been when I moved into the property and had to clean out over half of the apartment by myself. I was okay doing this, because I know people my age can be messy, but it was clear to me that no-one from QPM had come to check on the state of the apartment. I hauled over 12 full trash bags out of the living room alone! The whole time I lived there, I only ever saw someone from QPM when they were showing the apartment (rarely) and once or twice someone tagged along when a handyman was there. Various parts of the apartment were poorly managed - from trash in the basement to exposed wiring to lack of insulation and broken doors. Then we have their unwillingness to deal with problems in a timely or respectable manner. A prime example of this was during October, when there was a bit of a cold snap - so we turned on our heat. Unfortunately, the heat wasn’t working correctly. We tried to get in touch with QPM to send someone out to fix it, but they dragged their feet about sending anyone or working with us to solve this. So, we also called the gas company. The gas company sent out a man who inspected the furnaces. The furnaces did NOT have emergency shut-off switches - which was a huge safety hazard! The gas company shut down the flow of gas because of the danger. While he was there, QPM called us back. Monica Rugg proceeded to yell at both myself and the poor man from Eversource about the problem. It was only when I quoted Massachusetts laws about apartment heating regulations that they finally decided to do something and acted promptly (like they should have in the first place). During the winter I was looking for other people to live at the apartment with me (my roommates left because they could not stand how incompetent the company was at managing the apartment) and so naturally I got in touch with QPM, hoping they could help me search for other tenants. After all, it was in their best interest to keep the apartment filled. Instead of being helpful or understanding, I was curtly told that filling the apartment was “your problem”. They may have no legal obligation to find people to live with me, but if you look at apartment listings in the area, you will not see a single one that isn’t being advertised by a landlord or a company - instead of the tenants themselves! Again, their legal ineptitude showed, because a clause in the lease I signed allowed me to break contract. Since I was unable to find roommates, I told them as much and was treated to a very rude and insensitive phone call from Sandra Katz. I took the lease to a lawyer who confirmed I could leave at any time, and it was only after I legally threatened to leave that they decided to help fill the apartment (and at request of the landlord). Once, on a winter Sunday, all the fire alarms in the building started going off. We called the company and Monica several times. When we finally got through to Monica, she shouted at us because we were interrupting her meeting. After explaining what was happening she told us she could send someone but it would take 45 minutes. We asked if there was a ladder in the apartment or if a handyman with a ladder was closer, so we could climb up and turn off the alarms. She made a backhanded comment about standing on a table or chair. This was not an option because the apartment’s ceilings were too high, and not to mention standing on a table or chair is dangerous! I have many other horror stories about this company - they love to cut corners and don’t care at all about the needs of their tenants. I don’t recommend renting any property managed by QPM. If you absolutely have to rent from them, make sure you know your rights as a tenant, do NOT let them bully you into keeping quiet, because they will try. Don’t let their threats and incompetence scare you! Try to establish a good relationship with the actual owner of the property, because almost certainly they will be more competent, friendly, and professional than anyone at “Quality” Property Management Services. I'm sure there will be some sort of incredibly defensive response to this review. I may not have been the best tenant, and I admit I definitely did not always act professionally. But, it was only ever in response to rude and unprofessional behavior.
A
3 weeks ago
I am a college student, and I rented through QPM Services for one year at their 2 Norwood Street property. The property they managed was a nice place (though in various states of disrepair), but the people who run the company - namely Sandra Katz and Monica Rugg -are entirely unprofessional, unhelpful, and downright rude. The biggest red flag should have been when I moved into the property and had to clean out over half of the apartment by myself. I was okay doing this, because I know people my age can be messy, but it was clear to me that no-one from QPM had come to check on the state of the apartment. I hauled over 12 full trash bags out of the living room alone! The whole time I lived there, I only ever saw someone from QPM when they were showing the apartment (rarely) and once or twice someone tagged along when a handyman was there. Various parts of the apartment were poorly managed - from trash in the basement to exposed wiring to lack of insulation and broken doors. Then we have their unwillingness to deal with problems in a timely or respectable manner. A prime example of this was during October, when there was a bit of a cold snap - so we turned on our heat. Unfortunately, the heat wasn’t working correctly. We tried to get in touch with QPM to send someone out to fix it, but they dragged their feet about sending anyone or working with us to solve this. So, we also called the gas company. The gas company sent out a man who inspected the furnaces. The furnaces did NOT have emergency shut-off switches - which was a huge safety hazard! The gas company shut down the flow of gas because of the danger. While he was there, QPM called us back. Monica Rugg proceeded to yell at both myself and the poor man from Eversource about the problem. It was only when I quoted Massachusetts laws about apartment heating regulations that they finally decided to do something and acted promptly (like they should have in the first place). During the winter I was looking for other people to live at the apartment with me (my roommates left because they could not stand how incompetent the company was at managing the apartment) and so naturally I got in touch with QPM, hoping they could help me search for other tenants. After all, it was in their best interest to keep the apartment filled. Instead of being helpful or understanding, I was curtly told that filling the apartment was “your problem”. They may have no legal obligation to find people to live with me, but if you look at apartment listings in the area, you will not see a single one that isn’t being advertised by a landlord or a company - instead of the tenants themselves! Again, their legal ineptitude showed, because a clause in the lease I signed allowed me to break contract. Since I was unable to find roommates, I told them as much and was treated to a very rude and insensitive phone call from Sandra Katz. I took the lease to a lawyer who confirmed I could leave at any time, and it was only after I legally threatened to leave that they decided to help fill the apartment (and at request of the landlord). Once, on a winter Sunday, all the fire alarms in the building started going off. We called the company and Monica several times. When we finally got through to Monica, she shouted at us because we were interrupting her meeting. After explaining what was happening she told us she could send someone but it would take 45 minutes. We asked if there was a ladder in the apartment or if a handyman with a ladder was closer, so we could climb up and turn off the alarms. She made a backhanded comment about standing on a table or chair. This was not an option because the apartment’s ceilings were too high, and not to mention standing on a table or chair is dangerous! I have many other horror stories about this company - they love to cut corners and don’t care at all about the needs of their tenants. I don’t recommend renting any property managed by QPM. If you absolutely have to rent from them, make sure you know your rights as a tenant, do NOT let them bully you into keeping quiet, because they will try. Don’t let their threats and incompetence scare you! Try to establish a good relationship with the actual owner of the property, because almost certainly they will be more competent, friendly, and professional than anyone at “Quality” Property Management Services. I'm sure they will have some excuses or reasons for their unprofessional behavior - but let's be honest, it's probably because they're only in it for the money!
A
4 months ago
Inferior to Former Rental Co.
My rental property was sold to QPM part-way through my lease. The transition was far from smooth - the tenants were given little information about the new owners and no face-to-face meeting. In fact, we came home after a weekend away to find that the new owners had come through (without alerting us), moved the location of the thermastat (leaving a hole in the wall) and left a giant "KEEP OUT" sign on the mantel in our bedroom. Talk about bad first impressions. We were repeatedly asked if we intended to stay on through the next year and were then badgered for contracts from the former owners (shouldn't you be asking the former owners for those?). Finally, QPM abruptly told us they would be locking our thermastat because the heating bills had been too high - due to Monica forgetting to email about this until the day of the switch, we were not given 24 hours notice which I'm pretty sure is ILLEGAL. Plus, my apartment has a separate heating system and we had been paying heating bills all winter - so they shouldn't lock our thermastat! When I tried to contact Monica to prevent the maintenance work going forward, I couldn't reach her and so tried multiple methods. When she got back to me, she acted like I was being immature and overreacting to the situation. Luckily they must have actually checked their records and found that I was right. They only get a 2 rather than a 1 because the one time I called for maintenance (a key had broken in a door) they sent someone over right away, even though it was after 5.
Response from QPM Services
The author of this criticism left out very salient pieces of information. To set the record straight, these are the facts about this particular tenant: 1. She was served with a notice of eviction for Non Payment of Rent.2. The rent checks bounced twice during the period of occupancy.3. A fourth roommate was allowed to occupy one of the bedrooms without the owner's permission; 4. A variety of pets were brought into the unit without the owner's permission. 5. All units have received the same notification as did the author of this criticism notifying of entry into the unit for maintenance repairs or showings. The notion that 24 hour notice must be given is incorrect. The law actually states it is Reasonable Notice. This office takes that very seriously and does not enter without notifying the current tenants. The manager of this building Never put up any sign in the unit, especially stating "Keep Out"; there would be no reason for that to occur. The thermostat placed in the unit is an actual benefit to that unit as it helps to regulate the temperature thereby helping with the heat bills. There never was a lock put on the instrument. Fortunately for the management company, the author of this criticism will be graduating college this coming month, and will be entering the work world where being childish and immature and self-centered will not keep her employed for very long. But, she will no longer be our problem. And finally, the other roommates never had a problem with the management company nor its assigned manager.
N
9 months ago
Only 1 good review lmao
Funny how the only 1 good review these people have is done by Sandra k the owner of the property
N
9 months ago
Very unprofessional and disrespectful
My name is Nicole I live in a apartment managed by Qpm and I must say this is my worst mistake to ever deal w these people I moved in my part on April 15 2016 I gave Monica rugg a list of problems w my $1100 market rent apart nothing was began to be fixed until I called inspectional services on them then I was told by Monica that it's funny how she had other people in that apartment and they never had a problem w anything ha so yeah in other words I am lying I requested to deal w someone else seeing we was not seeing eye to eye I was told I have no choice but to deal w her and that Monica was a great worker (bs) because instead of doing her job right and communicating w her non English speaking fix it man she would rather blame u the tenant for problems on her property
Response from QPM Services
This tenant was taken to court for non-payment of rent. The bills to correct the repairs far exceeded any rent ever received from this tenant. There were many repairs that needed to be made when the tenant finally vacated the unit, and everyone in our office was thrilled when this tenant finally vacated. In our opinion, this tenant showed no sense of responsibility for her actions. I'm not surprised about her rating for my office. She will have the eviction notice on her credit report for a very long time to come.
B
11 months ago
No upkeep unless you keep calling them
I agree with one of the previous reviews there "handy man" speaks very little english and would only come over after calling numerous times. I like how the only positive review was written by someone name Sandra K. which is strikingly similar to the owner Sandra Katz a coincidence i think not. Its not just this site that is giving poor reviews.
S
1 year ago
My personal experience
I've had so many problems with my property managers. They do not come make repairs when they promise to do so. And when someone finally shows up to fix a problem they barely speak English and have no clue what their doing. They only care about money not the quality of life they're providing for their tenants. Dont accept them to take care of your concerns and needs as a tenant because yet won't. Don't ever rent from this company.
Response from QPM Services
Unless this reviewer is using a name to disguise who they really are, this reviewer is not known to my company. That I use maintenance personnel who speak more than one language is, in my opinion, a plus, not a negative. They are hard-working, honest, reliable and skilled. I would guess there is a landlord/tenant legal action occurring, and I'm not surprised when i get a reaction of this kind. I have managed a 30 unit building for more than 25 years. Clearly I must be doing something right,and i currently manage approximately 300 units in Worcester and adjacent towns. I must be doing something right.
D
1 year ago
Bad property management
Don't ever rent from this company. They do not upkeep the property WHAT-SO-EVER. They promise to fix repairs and take 4-5 months to when an issue arises. Sandra & Angie have no personality and could care less about your needs. They try to find the CHEAPEST way around any repair. And by cheapest I not only mean money wise, but also quality (dollar store) if you want your property to be managed PROPERLY, stay far away from this company!!!!!
Response from QPM Services
I have no idea who this person is and we currently manage one property in Holden and the tenant has been there for more than two years. Clearly, that tenant must be happy in his rental and has never complained once about the services he has received. I would venture to say this reviewer has never met me or any member of my company and is probably under eviction. We do not buy any products from any dollar store, and i have the home depot receipts to prove the quality of products that are purchased to make any repair to any unit .
S
1 year ago
Yodle experience
very thorough, the follow-up has been exceptional and the staff is very patient with someone who is not totally comfortable with this type of service.