R & M Auto
Auto Repair Shop
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6 months ago
Honest, dependable, and top notch work.
When you take your vehicle to R & M Auto, they make you feel that you are their only customer and treat you like family. If they can fix what is causing problems vs. replacing parts, that is exactly what they will do and save you a lot of money and headaches compared to other mechanics out there that will try to upsell everything. I'm so glad I found this place and will be back year after year, vehicle after vehicle.
1 year ago
No follow up
Went to this shop to get estimates on engine repair. They stated they would call me back as the mechanics were out to lunch. I left contact number and sent them pictures but did not get a call back. I decided to call them back only to here how busy they were but received no apologies. The mechanic stated he would call me back on Monday as they were closed on the weekend. That was a week ago! Would not recommend them to anyone. Took my business elsewhere.
1 year ago
Good folks, honest folks
I go back to R&M because I can trust the work they do (and it is excellent), and the advice they give. Trust is a rare commodity in our world, and to know someone you can trust is taking care of your car brings real peace of mind. And these are good friendly people.
2 years ago
R & M Auto Center is a family owned and operated car care business that treats their customers like family. I would not take my vehicles anywhere else. Great people and service. I highly recommend R & M.
2 years ago
I was very fortunate to find R&M Auto Repair when I did. I was moving to Florida from NC and my transmission went out on I-85. They just happened to be located a mile down the road from where I exited off the interstate. I had a cat and 6 dogs in my SUV. They were very sympathetic to my situation and checked my vehicle right away. The bad news was I needed a whole new transmission and transmission cooling motor. They gave me the number of Enterprise rental so I could locate a large SUV. I had to go to the Charlotte airport to get one large enough, but the lady at the shop was gracious enough to look out for my beloved pets while my son and I went to retrieve a rental. My son had been following me on his pick-up truck. When we got back to the shop with the rental we transferred dogs, cat, and all luggage, etc. over to the rental SUV and everyone was okay thanks to the kindness of the lady working there. I am bad with names, but if I could remember her name, I would have included it in this review because she played a big role in putting my mind at ease through the whole ordeal. I had to leave my SUV there for repair because I had to be in Florida to receive the movers in a couple of days. The shop promised to have my vehicle ready by the following Monday because I only had the rental car until then. It was already costing me 1300 just for the five days to rent the SUV from Enterprise. R&M was very good at keeping me posted on what was going on with my SUV either by email or phone call. They explained all the repairs necessary ahead of time and finished all the necessary repairs ahead of schedule. I drove up to pick it up that Monday and they were waiting on me. I was in and out of there and just in ti.e to return the rental SUV to the airport rental place. On the drive home from Charlotte to Florida, my SUV shifted beautifully and the job they did seems to have fixed my problem. It was a costly repair but transmissions aren't inexpensive no matter where you go. If I lived in the Charlotte area R&M would definitely be my go to auto repair shop! Thank you Richard and all of you at R&M.