Relief Heating And Cooling LLC

HVAC Contractor

1451 South Elm Eugene St

Suite 2211

Greensboro, NC 27406

Open Today 7:00AM - 7:00PM

reliefheatingandcooling.com

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All Reviews

B
1 year ago
Would not recommend
I can’t describe how dissatisfied I have been in Relief Heating & Cooling. Our York unit is 3 years old, and is still under a parts and labor warranty. When the unit stoped working and our coil begin to freeze we called the company that had originally installed it(Relief) and spoke with Matthew. We spoke several times and they assured us they would come check it out and fix our issues. We were even told that this problem should not be happening with a unit that is only 3 years old. Needless to say, they found ways to charge us despite it being under warranty. They claimed the dye and pressure test was not covered, but was needed despite not finding any issues..$415 later. A week later the unit began freezing again, it took them several days to come back out, assess the problem, said they found the issue and ordered the part. Before they would even install the part they made me pay half before they would even come out an install it. (Held it captive if you will) it has now been about a month with no AC. They installed the new part on October 21st and today (2 weeks after "fixing it") the same thing has happened again. All this to say, if you want to be ripped off and have a warranty for parts...only for it to be held to make you pay before they "fix it"...and if you want to go without AC for a month...only for it to break down again after they "fix it" then use this company. We’re not ones to write negative reviews and were willing to work with anyone, but have been very disappointed in their communication and overall process. We will be going with another company to fix our unit. I recommend you do the same.
B
1 year ago
Bad experience
I can’t describe how dissatisfied I have been in Relief Heating & Cooling. Our York unit is 3 years old, and is still under a parts and labor warranty. When the unit stoped working and our coil begin to freeze we called the company that had originally installed it(Relief) and spoke with Matthew. We spoke several times and they assured us they would come check it out and fix our issues. We were even told that this problem should not be happening with a unit that is only 3 years old. Needless to say, they found ways to charge us despite it being under warranty. They claimed the dye and pressure test was not covered, but was needed despite not finding any issues..$415 later. A week later the unit began freezing again, it took them several days to come back out, assess the problem, said they found the issue and ordered the part. Before they would even install the part they made me pay half before they would even come out an install it. (Held it captive if you will) it has now been about a month with no AC. They installed the new part on October 21st and today (2 weeks after "fixing it") the same thing has happened again. All this to say, if you want to be ripped off and have a warranty for parts...only for it to be held to make you pay before they "fix it"...and if you want to go without AC for a month...only for it to break down again after they "fix it" then use this company. We’re not ones to write negative reviews and were willing to work with anyone, but have been very disappointed in their communication and overall process. We will be going with another company to fix our unit. I recommend you do the same.
G
2 years ago
My experience with Relief heating and Cooling was very comforting. They were prompt, courteous and very professional. The Technician took the time to explain what the problem was (burnt wires), what was required to remedy the issue and the work was done in a timely manner. Also I was pleasantly surprised at the cost. I will be recommending them to family and friends.
T
2 years ago
Professional quality service
They were on time and very knowledgeable. He resolved my issue as well as lit the pilot for my fireplace as a courtesy. This is now my go to Company for hvac service.
V
2 years ago
5 star company
I have used this company many times and the service is impeccable. They have always been on time, courteous and very reasonably priced. I have rental property and in one of the houses I converted it to central heat and air. The unit and coils were done all within hours. I have never had a problem since. Thank you so much for your professionalism.
A
5 years ago
Professional, Friendly, & Informative
Definitely highly recommended. It is a Sunday & he was on time. Very nice, professional, and clean. Informed me of many things I wasn't aware of. Fixed it with no problem and also didn't get over on pricing. New customer for life & definitely spreading the word!
B
6 years ago
The only heating and cooling professionals my company will use!
My company owns several rental properties, with a variety of different heating and cooling systems. After trial and error, Relief Heating and Cooling is now the only company we will use! They are timely, efficient, and incredibly thorough. They are quick to troubleshoot a problem and offer a variety of alternatives from which we can choose, all while disclosing the pros and cons of each option. Relief Heating and Cooling has EARNED a customer for life!!!!