Resolution Dental

Dentist

1194 Big Bethel Road

Hampton, VA 23666

Open Today 9:00AM - 6:00PM

resolutiondental.com

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All Reviews

A
1 year ago
Non-customer friendly
My family & I have been going to this dental office for several years. Today, my daughter and I had teeth cleaning appointments. My appointment was at 10:00 and hers 11:00. I filled out all the routine paperwork, then they called me to the back. The lady told me that I had to have my blood pressure checked before getting my teeth clean. I told her that I never had my blood pressure checked in here before and why now. She said it was the Dr.'s requirement. My blood pressure was taken and it was higher than the Dr. allowed. Therefore, they refused to clean my teeth. I asked them did they realize there were no notices sent out of the change to let us know of the new requirement, I have left work to make this appointment, and this was a reschedule appointment from August cause I was busy. Ms. Keenan Green was not concerned at all and had a very nonchalant (I don't care attitude). She told me that I would have to reschedule. When I went to the front desk to reschedule, I asked for a copy of my dental records. And, told the young lady that I wanted a copy of my daughter's records as well. She told me that I would have to wait until after she have her teeth cleaned. I said okay, before she leaves, please make sure she gets them. Afterwards, My daughter calls me and tells me that she was not allowed to get her teeth clean!! I asked her why...she said because I was not there. I was LIVID!! My daughter is 17 years old and she has been there before and had her teeth cleaned without me. I called back and ask the young lady why did she allow me to leave if she would not let her get her teeth cleaned without me!!! This was just unacceptable...Totally!! I've been a faithful customer for years. I have no problem with the blood pressure checks...fine...that is protecting me as well. But, what I have a problem with is not being informed a major change so I could be prepared and the carelessness. In addition, my time from work was totally wasted, my daughter's & my time, in general, was wasted, and they- Resolution Dental had no apologies and no empathy. I, the customer, had to suffer a setback due to their negligence of not properly informing patients/customers of major changes that will effect their services.
G
1 year ago
want to wine šŸ˜‰
Resolution dental is the best my 2 visit and they did a great job the man cleaned my teeth really good kept checking up on me as he was cleaning everyone was nice #newfamily
R
1 year ago
High quality service and expertise
Dr. Kim is amazing! Very knowledgeable and explains the entire process and why she needs to do certain treatments. Her staff is prompt, kind and makes sure you are comfortable throughout the entire visit. Also a huge plus is the front receptionists are fantastic and welcoming. Always inform you of what is going on with your insurance so you can be prepared and know what to expect. Office is clean every time I have been. Wait time has been minimal. Have already set up an appointment for my daughter and my husband will be next!
A
1 year ago
The dentist was/is very friendly, but not overly. She also seems very caring and frank and I liked this.
V
3 years ago
High quality of services and a wonderful support staff.
Iā€™m so grateful to have found such an outstanding dental service.
J
3 years ago
Horrible. Nurse green was rude, didn't care about patients with anxiety or pain, In Fact she actually got in my face in the end of the consultation and I had to hold back from Crying because the pain I was in. They could not tell me what medication was sent to my pharmacy 3 hours later therefore I didn't know if I should take anything before I went to work . Instead...walked out and he lost a client because of the rude uncaring nurse. Who couldn't answer a damn question. Dentist was nice but brief, check in nurses were great as well as first nurse I saw. Other than that, if you don't like people or getting up early or have anxiety related issues or pain, do not recommend. What so ever. She literally came to the front desk after I asked what meds I should take and rudely got in my face and said didn't I tell you I can't tell you what meds we are sending.....any other place of my 35 effing years they for sure could tell me what meds I was about to take and go over them with me...brainless individual if you ask me.
A
4 years ago
Awsome!
I am having some work done and am very happy with Dr Emmanuel Amoah. The entire staff makes you fill very comfortable. I feel like they do a good job. I had 3 teeth pulled and can say in all went very smooth.