Restoration 1 Of Conroe
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3 months ago
Goes Above & Beyond, Trust-worthy, and Nice
This company really goes above and beyond. Our plumber recommended Restoration 1 when we had some water come in upstairs and then flowed downward after Hurricane Harvey. The team is great and it's a family-run business. They answered my questions and took the time to explain what they were doing and why. I learned a lot! They even came out when I had other areas of concern another time or two just to check things out and make sure all was well. They really took the time and effort to ensure the clean up and remediation was done correctly. Desnekka put me at ease with her expertise, listened to my concerns, and walked me through the process. I met the owner, Shain, and he truly cares about his company's reputation and his customers. Really great guy and he will make sure the job is done right to get your home fixed. I also liked that he seems to stay on top of what's happening in the remediation industry and knows what products work best based on his experience and conferences he attends. For us, with young kids inside, it was important not just for our home, but for our health, that any issues were found and fixed...and they did that and more. Also, since the team is small and mostly family, I left them a key for when we weren't home so they had access to all our belongings and pets. Very trust-worthy, honest and kind. I would use them again, for sure.
8 months ago
Fast service, professional and friendly
Restoration 1 (Desi, Shane and Bub) has been a great service for myself and my husband. We had a overflow of water from the air conditioner in the attic. Our plumber Nick from Copperfield plumbing recommended me call Restoration 1 out of Conroe. The water was in the attic, bedroom and bathroom upstairs. This happened the week of July 4th and they were here quickly and worked through the evening until midnight until they got everything set up to get our house dried out. Restoration 1 was here everyday checking on the progress until they got us dried out. Desi, Shane and Bub were very professional, pleasant and friendly to work with. I would highly recommend this company. In saying that we had a water heater go out on us with water everywhere and I had to call them again Monday the 6th of November, 2017. Restoration 1 was here just as quick the second time around and got everything set up to dry and were so very nice and comforting to us with our situation. Desi, Shane and Bub have been so helpful to us and I highly recommend them and the service they provide.