Reveal Dental

Dentist

1785 E Whitestone Blvd.

Ste. 400

Cedar Park, TX 78613

Open Today By Appointment

revealdental.com

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All Reviews

B
1 month ago
Why did I get a Dismissal Letter from Dr. Sura?
I used to like Dr. Sura but the most bizarre thing happened to me and my family under his care. My husband and I saw him a couple of times each prior to introducing our baby to his practice. Each visit was complete with friendly banter and conversation with the hygienists as well as with Dr. Sura himself. This changed quickly after “I discovered” my 2 two year old had his first cavity 4 weeks after Dr. Sura completed his well check. Dr. Sura took one look at my child’s teeth and told me he needed to go to a pediatric dentist as he was not comfortable treating toddlers so we found a pediatric dentist and on we went. About 1 month after this event, we received a certified dismissal letter from Dr. Sura himself stating he no longer could trust our relationship and that he no longer could be my family’s Dentist (see picture of actual letter attached). We were incredibly confused as to why we received this letter so I called and asked to speak to Dr. Sura directly since he signed the letter. I spoke with the office manager (Martha) and she told me that she would relay my message to Dr. Sura and that he would call me back. Well, he never called. After a couple of days without hearing from the practice, I called and spoke to Martha. I asked why Dr. Sura did not call me back, even at his convenience, and she told me he wanted me to read the letter he sent us and that was that. When I asked what “caused” the dismissal, she had no answer. I reminded Martha of our good relationship every time I’ve been there and why we do not understand where things went awry. Martha then asked me if there were any ill-words spoken between Dr. Sura and myself or with my husband and I confirmed that nothing was ever negative and that we are both dumbfounded as to why we were basically asked to leave his practice. As a last ditch effort Martha said she would ask Dr. Sura one last time to find out the reasoning of the letter and she would call me back. Martha called a few days later and said Dr. Sura wrote the letter himself and after he conversed with his staff, they made the conclusion we were no longer welcome as patients of his practice. Martha also confirmed that Dr. Sura was never going to call me back. In between these phone calls, I attempted to converse with Dr. Sura via email since we had emailed back and forth in the past and he seemed comfortable doing so. Not to my surprise, I received this response. Dear ****, Hope this email finds you well. As the letter states, we will no longer be able to treat you in our practice. We feel that we are not the right fit for your family's needs. We wish you luck in finding a more suitable office. As stated, we are available to handle any emergency issues that arise within 30 days from receipt of the letter. Sincerely, Alkesh Sura, DDS Our view of these events only leaves us with these assumptions and conclusions. Without having any further information (that we continually asked for) we conclude the following: 1. Dr. Sura choose to be unprofessional with how he dodged my phone calls and with his email reply above. 2. Dr. Sura no longer wanted to be our Dentist once he realized we are an interracial couple (black and white) with a bi-racial child. Perhaps Dr. Sura is not comfortable treating patients with our demographics. 3. Dr. Sura does not want to treat us because our dental plan is with ERISA and he makes little to no money on us as patients. 4. Dr. Sura did not want to take responsibility for missing my son’s cavity. 5. Dr. Sura was upset that I did not tell him what pediatric dentist I took my son to in sufficient time. Feel free to make your own opinion of Dr. Sura, however, please take into account these events in which my family experienced.
A
1 month ago
Friendly, professional, top quality dentistry.
M
2 months ago
It’s been 2 years since I’ve seen the dentist.
I have to say,” Reveal Dental is such a happy environment.” I went in and got X-rays, cleaning, and a counsel from my doctor. Everything went smooth. It was a good visit. 🤪😜👍
A
2 months ago
Professional and very friendly
Everyone I met today was very friendly and professional. All my questions were answered and I felt reassured that I picked the right dentist for me and my family.
A
2 months ago
Fantastic office and staff
I couldn’t be happier with Reveal Dental. Dr. Sura and his staff are amazing. They are always on time, treat you like family and are great at what they do. They genuinely care about you and that’s hard to find. I highly recommend them for kids and adults.
R
2 months ago
SweetTooth
Great pleasant staff lined the doc very much!
N
3 months ago
Reveal Dental is an amazing place. Their dental hygienist are exceptional. They take their time and are very thorough. Dr. Sura has a very good knowledge and is very compassionate. Takes time to listen to sny concerns. Explains things thoroughly. A very pleasant experience.
L
3 months ago
Great -as always
Friendly professional staff. Excellent facilities. Dr. Sura is great.
J
3 months ago
I had a very short wait before goin back. Martha was very gracious at the front desk. I felt that the hygienist was very thorough. I’m a coward when it comes to pain, but I felt none to speak of. The Dr. was so friendly and didn’t recommend unnecessary procedures even tho I asked for a procedure that would have cost thousands. Feel like I dodged a bullet.Love all in that office!!! Dr very down to earth!! Love that.
S
3 months ago
Very Satisfied Patient!!!!
My dentist of over 30 years sold his practice, and I tried the new dentist for over a year. But, I just didn't feel comfortable in the new environment. A friend of my wife's recommended Dr Sura, and after reading all the great reviews, I decided to switch. The reviews were absolutely correct. Dr Sura and his staff are fantastic!!!! I had my initial exam, and followed up with 2 crowns while I waited. He's as good as my old dentist, and the staff and environment are as good or better. I have given his name to other family members, and would highly recommend him to others.