R&J Cooling And Heating, LLC
Write a Review
2 months ago
This company is terrible. I would not have selected them on my own however, my home warranty company assigned them my service request. As other customers have commented, no respect for appointment window showing up 3 hours after the window. The technician came in and looked in the closet and said it was board that needed to be replaced. He never did any other diagnostics on the system or even walked outside to look at the remainder of the unit even though I expressed that the unit hadn't been cooling and there could be more than one thing wrong. I had to chase him down to schedule a return visit to replace the broken part. System is still not working properly and now I have to pay for another company to come out and make a proper diagnosis to fix the problem.
3 months ago
A Terrible Experience
If I review a company, it’s usually just to tell of a great job they’ve done. That is Not the case with R&J. We’ve remained patient. After several attempts and his missing appointments, a young man finally came out to fix one of the two AC units we had been trying for a couple of weeks to get fixed. It improved, but still isn’t working as it should. We paid in full as he said it was in process and done. The second AC unit was never touched and we have contacted Shawn several times since to get the first unit corrected and the second worked on. We only get excuses from Shawn regarding the issues and ultimately a hang up when he missed his last appointment with us by 4 Hours. No professionalism or responsibility At All. The house is terribly hot and he will not return to even look at the problem. We were overcharged in the beginning, and the work that was done didn’t solve the problem. Do not use R&J-
2 years ago
I had the pleasure of meeting Shawn W/ R&J Cooling & Heating. He was professional, informative and kept me in the loop continuously. He was patient and explain things so that I would understand, so that I could give a decision and options on how to proceed. I would recommend R&J Cooling & Heating to everyone, couldn’t of gotten any better service!