Rowan Family Dentistry


717 Coulter Dr.

New Albany, MS 38652

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All Reviews

6 months ago
The runaround
They stated a procedure would be one price and demanded payment. However when I received the explanation if benefits from my insurance company, I discovered it was actually cheaper. I called requested a refund for the difference in price. It's been 2 months and I have yet to get my over payment back!!! Every single time I call I'm told the request was given to Kayla so I called to ask kayla what the problem was, and was told kayla was "busy" and would return my call. Do you think I ever heard back from kayla? Nope. I went on and scheduled my next appointment with an entirely different clinic!!
7 months ago
It was absolutely awful. The staff (girls) are sweet but Rowan himself is very rude. I was wearing bands on my braces and he didn’t believe that i was wearing them and asked me, “Would Jesus believe you?” He was being smart which I really don’t think is appropriate. He also told me I would get my braces off within 2 years but I ended up having them for almost 4. There were several instances he had an attitude with me. I work in a fast food restaurant so there’s times Ive wanted to get rude with customers but I didn’t so with him being in a much larger and professional field, he especially shouldn’t be getting rude with customers. Rowan is also very unsanitary. After the girls would do everything that he should be doing, he would come in for 3 minutes at most and stick his bare hands around my mouth to look at my teeth even with COVID. He rarely ever wore gloves. The girls always wore them when doing anything around my mouth but Rowan would only wear them when he was putting something in my mouth. Scheduling appointments are so hard. Rowan STAYS on vacation. He would take weeks at a time and I couldn’t get an appointment which set me back even further from getting my braces off. Also, if you don’t want to have to miss classes at school a lot, Rowan is not the place for you. They try to schedule you in the morning then, like in my case, you would have to call up there later and get it rescheduled and it would still cause you to miss some of your classes at the end of the day.
9 months ago
Friendly and professional
Dr. Parker and Ms. Patience were the best. Patience made me feel comfortable throughout my whole experience. From the time I entered until I left I felt welcomed. The facility was also very clean.
1 year ago
Excellent experience
Love coming to Rowan’s. Ginger did an excellent job of cleaning my teeth. She made me feel relaxed and comfortable. Best experience ever!
6 years ago
Absolutly loved it there i have a phobia of dentist and they made me so comfortable. Had a tooth extracted by Dr. Bills and he was great i was in and out in an hour love this place dont see myself using no other dentist. Thanks Dr. Bills and Rowan dental
7 years ago
AMAZING!!! From the moment I checked in I knew I had found my forever dental office! They gave me a new patient tour of the office and introduced me to the staff, and I even got a new patient gift! Dr. Rowan and his team are the best!!! I can't wait to go back! Highly recommend coming here!!
7 years ago
Very pleasant experience. I had a filling done, and did not have any discomfort during the procedure. The Dr. was very gentle, and concerned with my comfort level at all times, as was his assistant. My appt. was done on time.
7 years ago
I was treated with the utmost courtesy by both the dentist and hygienist. A very difficult extraction of a broken tooth was done with expertise and no pain to me.
7 years ago
As always everyone there went above and beyond the call of duty
7 years ago
I love Rowan Family Dentisty. Everyone is always so efficient, nice and personable. There is no where else I would rather go for my dental needs. Love you guys