Russell S. Pollina D.D.S., PC

Dentist

18 Dundee Road, Building 5 Suite 500

Barrington, IL 60010

Closed Today Closed

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All Reviews

A
2 years ago
Other providers will tell you up front if you are in network and what the bill will be. These guys do not and surprise billing will hit you right in the wallet.
We're long time patients of his and after several years with the same dental insurance, we switched to Delta Dental. Since we are current and have been relatively happy with our care, we show up for our scheduled appointment and ask, are we "in network" with this new plan? They take the card, copy it, and reassure me twice during that visit, "yes, we are in network." I say out loud, "are you sure? Because if we are not, we are going to leave and reschedule" They reiterate, "yes, we are. Don't worry about it." When the proceed to get routine services that are listed as "100% covered" per our plan. Two weeks later, we get a bill. We suffer on hold with Delta and find out, "NO he is not part of our network." I call for clarification. The billing manager at his office tells us, "sorry, we are not in your Delta network, so you are going to have to pay this bill which is over $300." Furious, I remind her of our convo on the day of service. No luck. They want our money and we feel that this "surprise billing" was at best an error of incompetence, or at worst, an willful omission in orer to get a higher payment as out of network providers. We canceled our upcoming appointments and will not be going back.
V
4 years ago
Does not recommend
Staff didn't warn me that my insurance is not eligible for them and they are out-of-network. Finally they charged me a full price for service without any discount, because "it is all patient responsibility".
J
6 years ago
Horrible Dentist
He is not good with kids, has done the basics required to be certified for orthodontic work and uses a pediatric dental differentiate himself and hide his otherwise limited skill set. Find a good family dentist and avoid him.
A
7 years ago
Great experience as always -my daughter feels very comfortable coming here.
A
7 years ago
Dr. Pollina is excellent and always good with the kids. My only suggestion is that the exam rooms could use a good cleaning especially the tables and sinks.
A
7 years ago
Very child friendly! Knowledgeable and quick!
L
7 years ago
Wonderdul staff and Dr. Pollina was awesome with my daughters. I like that he spoke to them with age appropriate words and then also spoke to me in regards to what we need to do at home and in the future.
L
7 years ago
Wonderdul staff and Dr. Pollina was awesome with my daughters. I like that he spoke to them with age appropriate words and then also spoke to me in regards to what we need to do at home and in the future.
A
7 years ago
Thank you to Diana and Dr. Hall my kids love going to the dentist.
T
7 years ago
Rachel is the best!!