Scott DeLong's Auto Service
Auto Repair Shop
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4 months ago
Accurate work but not trustworthy with pricing
I won't completely bash this place because the work done on my car has been good so far but I will never bring my car back again. The worst thing a owner can do is lie to a customer. I brought my overheating car to the nearest auto shop which happened to be here. Prior to coming I priced a radiator and they quote me $800(part & labor). Upon arrival me & my boyfriend stated that we would purchase our own part and have them do the labor. The owner then quoted us around $600(part & labor). We specifically asked him how much they are charging for labor & he said $400 but when I recieved my paperwork labor was only $185 & the part was the most expensive. Moral of story I would have came out better purchasing my own part & having them put it in....complete liars and if the owner will lie to you then anyone else that works there is not trustworthy either.
Response from Scott DeLong's Auto Service
This customer has already been taken care of. There was a computer error that we took care of. We quoted the customer $575 plus tax and that is exactly what the invoice came to. The error was that the parts and labor pricing was switched and the next day we realized our error and contact the customer to rectify this invoice. The customer was charged $400.00 in labor and $175.00 in parts which meant that the customer was refunded roughly $12.00 because labor is not taxed. We apologised for the error and customer was satisfied.
1 year ago
Hard working, knowledgable diagnosis and repair of various vehicle ages and makes.
For years now the SDAS team has taken care of our family's five cars. With their care, my 99 Accord would have lasted much longer. But fortunately, we have been able to upgrade most of our fleet of five to newer, but not new, models (some Toyota, some Honda). Each visit, as they fix what is needed they always tell us what other maintenance or repairs may be needed sooner or later. I feel this is a more cost effective way to keep each van and car on the road and dependable. I have recommended them to friends who had hard to solve car problems, all with good results.
1 year ago
My check engine light came on and I took my car in to have it checked. Scott quickly diagnosed the problem and made the needed repairs. Great service at a fair price. I highly recommend them.
1 year ago
Consistently get a quality experience
My husband & I have been taking our cars to Scott DeLong's for at least 10-years. I appreciate the reliable service we've been getting from Scott, Ryan and the rest of the team. I also appreciate that when something is under warrantee on my Honda or my husband's Chrysler that Scott directs us to the dealer. Trustworthiness is important and very much appreciated.
1 year ago
High quality service!
I have been dealing with Scott Delong's auto service for about 3 years now! I am always impressed by their outstanding service and the very clean facility. I will continue to return to Scott delongs for all my future repairs. For I feel I have found a very trust worthy Auto shop!