Sequoia Dental Office

Dentist

5601 W Hillsdale Ave.

Visalia, CA 93291

Open Today By Appointment

sequoiadental.com

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All Reviews

D
2 months ago
Dishonest, unethical, dangerous, and illegal.
On my initial visit I was surprised the exam chair was worn and had a hole in it. I noticed a metal sheet on the floor and was surprised to see that I apparently moved it with my foot as I sat in the chair. At one point I sat up and found the panel to the side and a 2x2 open hole exposing the beams of the foundation and spider webs down into the darkness. Nonetheless the doctor was kind and personable and seemed like a good guy. Maybe they were caught off guard I figured. As we talked, apparently based on the x-rays, the doctor said I might need a more serious, and more costly exam and that my mouth needed to be sanitized before work could be done. He also mentioned that depending on how the exam went I may need a few root canals. I came for the exam and cleaning. I thoroughly enjoyed talking to Jennifer. She was helpful friendly and a nice person. She said my mouth was in very good shape and despite a few cavities said I was ok. Today I went in and the dental assistant was rude and distant. She started looking at my chart and said I needed several root canals and crowns. I told her that surprised me because the Dr. said only based on the exam. Which I was told by Jennifer was fine only the day before. She seemed flustered and then looked through it and said oh yeah, it does say "possible," sorry. She left and while I waited I noticed a laptop open facing me on my left showing all the days appointments with patient names, addresses, phone numbers, procedures to be done, and anecdotal notes such as, "patient is upset" among others. Still I just thought I'd get my care as it needed to be done. After a 40 minute wait the assistant came in and started applying a topical numbing agent to the left and right front of my mouth. Knowing my cavities were on the left I asked why she was doing this. I thought I was getting the cavities filled on the left. She then proceeds to tell me they have me down for a post and crown on the left. I told her I'd never been told that, and that there were no issues to my knowledge on the right side of my mouth whatsoever. She then left to consult with staff at which point I got up and, mouth totally numb, asked to speak to the office manager to make a complaint and to request my info be removed from their systems, and to voice my concerns about their handling of patient privacy, the condition of their facilities, and the apparent lack of abilty to adequately communicate the procedures and charges to me, as and the inability of their staff to understand how to read a patient chart. Anyone of these issues alone, a side from the privacy violations, might not be too bad but when combined, to me, it points too some serious underlying issues in how this facility is operated. I wasn't about to allow them to start drilling my mouth when I really had no understanding of what the plan was. Seems like a bunch of scammers to me.
M
2 months ago
Some of the staff are very friendly.And doing a good job!I like my new Dentist she alway’s showing corncern about her patient!
J
2 months ago
teeth cleaning
Hi Sequoia all I have to say is that yes I do I do like the the people there good job for what you guys do I'm not much of a writer but I try to give my best shot haha what I can say is Jennifer I just love her good job Jennifer yes I let her do my teeth but nobody else thanks Jennifer before everything else I'm happy the service well done there's a few things I need to take care of teeth wise thank you guys one thing I want to say I want to say more but for now Jennifer thank you once again thank you
P
5 months ago
Very professional and great with my 9 year old son.
It only told about 10 minutes to get into an exam room but then it took 55 minutes for the doctor to come in. The doctor was great with my 9 year old son, they only thing that hurt was the shot to numb his mouth. They only complaint was the wait.
P
5 months ago
Efficient
I’ve been with Sequoia Dental for over 20yrs & have always been treated with professionalism! Dr Stanic & his staff sincerely care for our over all well being. I had TMJ severely & he recommended me to another dr, so I could get the treatment that I needed! Another time he recommended that I go see a dr for sleep apnea. Both issues have been resolved. I appreciate how they work with you, when an emergency arises or you need to reschedule appointments.
N
5 months ago
Great cleaning..great job .
C
5 months ago
Wonderful experience
They work hard to make you feel you are important to them
C
6 months ago
Root canal
Worst thing you can go to the dentist for yet I had an awesome experience. From the dentist to his assistant and even the receptionist, nothing but kind professional people. In and out of there in under an hour and absolutely no pain whatsoever.
K
6 months ago
Caring, fast, efficient!
After years of not having proper insurance and feeling awful about my smile, the entire team has been so great while I get back on track! From the receptionist, the doctors to the hygienist, it’s been a joy to do service with them! After care calls, reminder messages and kind hearted advice! They are out of my network but worth every penny, especially when they fit it to your budget!
J
7 months ago
The staff is awesome!