Shadow Lake Family & Cosmetic Dentistry
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2 days ago
My appointment was at the time scheduled. Staff provided professional, knowledgeable and friendly service.
5 days ago
High quality, painless and friendly
Great visit, very professional and was happy with everything.
6 days ago
I think I have had to wait in the waiting area, one time, during the 10+ years I have been going here. Appointments always go smoothly. Nice, clean office. Liz is awesome!
2 weeks ago
Always pleasant staff
4 weeks ago
I had a great experience. The staff was friendly and respectful. Liz, Dr Foix's Dental Hygienist, explained what she would be doing and encouraged questions. She was thoughtful and her timing was seamless. Dr. Foix was very thorough in his examination of teeth, tissue and oral structures. His professional knowledge was much appreciated as well as his sense of humor. Office was beautiful and very clean.
1 month ago
A missing filling on a damaged tooth
The Doc and staff are fantastic. He not only filled in my missing filling but also reshaped the damaged edge of the tooth. Now the tooth looks perfect! I had some questions about my bill and insurance and was giving excellent help in getting the information I needed. Thanks for all the help.
2 months ago
Excellent as always!
I have been a patient of Dr. Foix's before he moved to the Shadow Lake office. He and his staff always exhibit the utmost professionalism and provide the highest quality of care. In fact, I moved out of the state and continue to come back to Dr. Foix as I trust him completely to take the best care of my teeth. Amy did my cleaning this time and she was fantastic. I highly recommend her.
2 months ago
My appointment on Dec19th was for 1:50 according to the email sent two days prior to my appointment. I replied to this email and arrived at 1:35 to a locked door and a sign stating we are at lunch be back at 2:00. The staffed showed up at 2:00 and allowed myself and two other patients into the building. Once in I was addressed by the staff and told my appointment wasn't until 2:00. I tried to explain the email and expressed my frustration about having to wait over 30 mins, but no response or explanation was given other then we go to lunch from 1 to 2 every day ?? Shortly after this encounter Liz came out and lead me back to one of the rooms where she and another employee preceded to update my records and complete the required cleaning. Chris followed up with a oral cancer check and inspection of my teeth, gave me a everything looks good see you next appointment. Later that afternoon I got a e-mail that stated my next appointment was April 19th at 12:05 however the card I had gotten from Liz stated my appointment was at 12:15 on the 19th. I called the office and was told my appointment was at 12:05, I explained to Jessica that Liz had made it at 12:15 but either time would work which one should i show up for. Jessica paused and said it appears that our scheduler is acting up lets go with the 12:15 so thats the plan. I'll call before my next appointment to make sure the glitch in your scheduler has been resolved. Thanks Fred
Response from Shadow Lake Family & Cosmetic Dentistry
Fred, I'd like to apologize for any confusion. I'm contacting our reminder service to see if there is some kind of glitch working with the version of our practice management software/scheduler program. We only schedule our appointments for the actual time we want you to come in and we want to minimize any waiting around. If we ever need to try to move an appointment for any reason we will call first. It should not be happening that the appointment times are shifting AT ALL so I will get to the bottom of it. Thank you for trusting me with your dental care sir! Take care, Chris Foix DDS. Post Script: It was a software issue and its resolved. Thanks for your patience.
2 months ago
Love this office and all the staff !! Everyone from Jessica to the back office ! All amazing ! Had great experience with Amy ! She made everything better w her positive attitude! Thank you !
2 months ago
I have been coming to this location since it opened and to the previous location prior to that. Dr. Foix and his staff couldn't be nicer, very professional, and easy to talk to and have questions answered. I've always had good results with fillings, crowns, etc. And, Liz, is the best at cleaning my teeth and keeping them free from periodontal problems.