Shadow Lake Family & Cosmetic Dentistry

Dentist

11472 South 72 Street

Papillion, NE 68046

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All Reviews

R
7 months ago
Great Doctor,Staff, And Quality Of Work
I recently had a new dental bridge put in. Dr. Foix and his entire staff were very friendly and professional. It's not always fun get dental work done, but they make the process easier. My new bridge looks fantastic and it didn't cost me an arm and a leg. I will get all my future dental work at Dr. Foix's.
Response from Shadow Lake Family & Cosmetic Dentistry
Thanks Rob, we always enjoy when you come to the office for a visit!
W
7 months ago
Waited an hour for a cleaning appointment...
I appreciate the office's receptionist trying to assist me in getting my cleaning appointment accomplished on time. However, I still had to wait an hour past my original scheduled time to get my teeth cleaned. Having to wait an hour is frustrating because my husband called the clinic prior to our arrival to explain that we might be 5 to 10 minutes late. I arrived at 2:49 PM, 4 minutes after my scheduled appointment time yet didn't begin my cleaning procedure until approximately 3:55 PM. I understand that things happen and schedules are impacted. My husband had to take time off of work to watch our child while I attended my appointment. The time that he had to take off could have been minimized if either the appointment had occurred on time or notification was provided that the appointment needed to be pushed an hour into the future or rescheduled. I recommend that in situations indicating a schedule change is warranted (that will push an appointment an hour or more into the future) needs prompt attention and coordination with the patient; either by text message or phone call. As it is, I'm notified by your office of my scheduled appointment via text messaging on the day of the appointment. Using an ad hoc type of messaging capability or even a phone call could alleviate frustration for future patients. Thank you for allowing me to comment.
Response from Shadow Lake Family & Cosmetic Dentistry
Sorry about the situation with the schedule. On a lot of days we can absorb a late show more easily but in this case we had a floater employee who could not come in that day due to illness. We do strive to run on time and apologize for any inconvenience. When we get behind we should notify a patient about the wait time. Thank you for the feedback.
E
7 months ago
My appointment was on time as scheduled. Staff provided friendly and professional service and comfortable environment.
Response from Shadow Lake Family & Cosmetic Dentistry
Thank you Ellen, I've been blessed to be your dentist!
J
8 months ago
I got right in and everyone was very nice, the two girls (Dental Hygienists) were fun and very professional. Dr Foix was as good as ever.
Response from Shadow Lake Family & Cosmetic Dentistry
Thank you Joe, very kind words!
E
8 months ago
My appointment was at the time scheduled. Staff provided professional, knowledgeable and friendly service.
Response from Shadow Lake Family & Cosmetic Dentistry
Thank you again Ellen!!!
K
8 months ago
High quality, painless and friendly
Great visit, very professional and was happy with everything.
Response from Shadow Lake Family & Cosmetic Dentistry
Thank you so much Kim!!
G
8 months ago
Routine dental
I think I have had to wait in the waiting area, one time, during the 10+ years I have been going here. Appointments always go smoothly. Nice, clean office. Liz is awesome!
Response from Shadow Lake Family & Cosmetic Dentistry
Gail thank you its been my privilege to be your dentist for going on 15 years!! Btw, saw Dr Dvorak last weekend out with his son and grandson. They all are doing great!
C
8 months ago
Always pleasant staff
Response from Shadow Lake Family & Cosmetic Dentistry
Thank you Cindy!
S
8 months ago
I had a great experience. The staff was friendly and respectful. Liz, Dr Foix's Dental Hygienist, explained what she would be doing and encouraged questions. She was thoughtful and her timing was seamless. Dr. Foix was very thorough in his examination of teeth, tissue and oral structures. His professional knowledge was much appreciated as well as his sense of humor. Office was beautiful and very clean.
Response from Shadow Lake Family & Cosmetic Dentistry
Full disclosure: thanks MOM!!! Love you!
K
9 months ago
A missing filling on a damaged tooth
The Doc and staff are fantastic. He not only filled in my missing filling but also reshaped the damaged edge of the tooth. Now the tooth looks perfect! I had some questions about my bill and insurance and was giving excellent help in getting the information I needed. Thanks for all the help.
Response from Shadow Lake Family & Cosmetic Dentistry
Thanks Karla!