Sheppard Village Dental


4651 Sheppard Ave E., Suite 208

Scarborough, ON M1S 3V4

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All Reviews

4 months ago
poor service
My appointment was cancelled because the dentist was completing a course for the weekend. I would have appreciated if someone informed me before I showed up for my appointment. When I checked in at the front desk, I was told that my appointment was rescheduled for a random day. While they found a way to accommodate me that day, they cancelled my next appointment too -- even after I informed them that I needed to book in another appointment before my insurance cut-off. The lady that I spoke with went through my coverage with me and I made it very clear that I wanted to schedule an appointment before the cut-off. The office requires two business days notice for cancellation, but the office somehow reserves the right to cancel appointments at any time. While I was at work, the office left me a voicemail message the day before my appointment and the message that I received was an ultimatum. When I asked why my appointment was cancelled, I received a defensive response and I was also hung up on. My appointments were cancelled multiple times and it was not because I cancelled it. I showed up for all my appointments on time. I am giving them one star for my very first appointment because it was the one and only appointment that went smoothly.
9 months ago
poor service
Really poor service and fake smile
1 year ago
Classic case of intimidation & extortion
Last year Sheppard Village Dental ended up charging me several hundred $$ on top of what our (my + wife's) insurance paid. When I asked why they didn’t get pre-approval for the procedures they did even though I specifically asked them, I was told that it is "customer responsibility" to check what their coverage is. I was also threatened by Sheppard Village Dental that if I didn’t pay those extra several hundred $$ then they will send it to collection and it will screw-up my credit. Dishonest & unprofessional.
2 years ago
Dr Wong was very friendly and my son loved her and felt totally at ease for his first visit to the dentist (the tv screen above his head during his checkup also helped). He was very scared prior to seeing her. The receptionist and overall environment was very welcoming. I would definitely recommend.
2 years ago
Sheppard Village dental is the clinic you can count on for your dental issues. The service is great and the staff are all professional and friendly.
2 years ago
Always an excellent experience with friendly and professional staff
2 years ago
if you are looking for a dentist that is patience, comfortable and understanding, this is the place to come. Sheppard Village Dental has taken care of me and my family for years . We moved out the area and still continue to come here.
2 years ago
I haven't been to a dentist in over 10 years, so I was a slightly nervous to undergo an oral assessment and face the results. With that said, I chose Sheppard Village Dental to help my recovery, and continue routine oral care.
2 years ago
Great experience
2 years ago
I have been a patient for a number of years with SVD. I have been treated very professionaly. They make you feel very comfortable at relaxed. I guess you can say like. Part of the SVD family.