Silver Sage Family Dentistry
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2 years ago
Don't care about their patients
While Dr Ward was there it was fine. In his absence they have some hack as a dentist. They were supposed to open at 7:00, no one showed up until 7:30. I had a crown that fell off, went in to have it replaced. A day later it fell off. You can bet I'll be demanding a refund and finding a new dentistry.
2 years ago
The Absolute Best!
I have been a patient of Dr. Ward’s for 2 years now. I have had appointments with this office countless times in that 2 years. Between my 16-year-old son and I we have accumulated several visits as we have both needed extensive dental work. You could say it’s been like a second home to us. I say home because I have always felt at ease and very comfortable while I was there. I have been to a lot of dentists over the years. I have traveled from New York to California, Europe and everywhere in-between. I am being completely honest when I say I have never liked dentists. They just were not that nice to me. Dr. Ward is different in that he talks to me as a person. He’s always listened to me and addressed any concerns I may have had both thoughtfully and carefully. My son and I as I stated above have had extensive dental work with Silver Sage. My son had his wisdom teeth removed by Dr. Ward and I have had several surgeries. Neither one of us ever felt any pain. When Dr. Ward tells you he goes out of his way to make your experience as pleasant and painless as possible he is being completely sincere. There was a time in my life when I would have felt a tremendous amount of anxiety before going to the dentist. I have not felt that in the past two years. This is entirely due to the care that I have received at Silver Sage. Everyone working at Silver Sage has been phenomenal!! The entire staff from the receptionist on up are impeccable at what they do. They have all taken the time to meet and address each one of my needs (and that of my son) exceeding all my expectations to be sure. Karen has always been the assistant working with Dr. Ward on my case. She is absolutely one of the most genuine and caring people I have ever known. For example: When my son had his wisdom teeth pulled, I was concerned that I might have a difficult time getting him in the house once I got him home because he had been sedated. Karen offered to follow me home to help me. My home depending on traffic can be an hour away and she had no problem missing her own lunch hour to do this for me. I did not take her up on her offer. We ended up doing just fine on our own, but I could not express my appreciation enough that she was willing to do this for us. I could list so many other “above and beyond” moments I have experienced with Silver Sage, because I have had so many, but I’ll digress. I would also like to underscore that my particular case involves lab work from time to time. Mark and his staff at the lab out in Dallas have been very efficient and quick in returning work given to them. I am always a very satisfied customer!!! I give every staff member 5 stars and the lab tech 5 stars. They have all improved the quality of my life and that of my son 10-fold. Two Thumbs Up Silver Sage for being simply FABULOUS and what you do! Remember: “You can’t make everyone happy. You’re not bacon.”
3 years ago
Commitment to helping patients
Dr. Ward goes above and beyond to make sure that his patients are taken care of. He met me at the office on a Sunday to treat a tooth that had gotten infected. He could have made me wait until the following Monday, but he took care of me on a Sunday!! What commitment!!