SLO City Storage

Self-Storage Center

4075 Santa Fe Road

San Luis Obispo, CA 93401

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All Reviews

1 year ago
I came to the location with my mother who is really frail, upon entering the front door, we were greeted by Bryan, we needed to rent a storage unit until we could get my mother situated with her new home. Bryan was so nice and helped my mother down there ramp to golf cart to show us the unit. she was so excited to ride on it. I cannot say enough about the customer service from this place. wow what an experience and friendly too. *******GREAT CUSTOMER SERVICE*******
2 years ago
What a great place very friendly and helpful but don't be a minute later out that hate cause they shut down gates at 9 be out on time
2 years ago
Manager is shady
The one star comes from the terrible costumer service we received from the manager here. All other employees including the assistant manager have been great, but we have run into two issues with the manager while utilizing their storage units. The main issue that we could not get resolved is when we transferred to a larger unit. We were told that we would be prorated for the old unit as soon as we cleared it out. The day we cleared out the old unit and turned it in was a day the manager was there. He told us his computer system would not let us get prorated for the 10 days that we had left on the lease. His reason being is that my wife opened the first unit, and I opened the second unit. Since both units were not opened by the same person (EVEN THOUGH WE ARE BOTH ON THE ACCOUNTS), we cannot get our money back because his "computer system" won't allow it. This was never discussed when we switched units with the assistant manager and had it been discussed, we would have set it up the way that the "computer system" needed. The manager was very condescending during the conversation and played the whole my computer system card as we tried to get our reimbursement. Hopefully we can go in on another day to see if a different employee will respect their customers and give us the credit we were originally told we would get. Hopefully anyone that comes in deals with other employees. The only way to describe the manager is that he is a bald, middle aged white guy since we never caught his name. And if he is there, hopefully you have better luck not getting ripped off than we did.
2 years ago
He really went out of his way to help us. Very pleasant and courteous. Thanks you Brian..
3 years ago
Friendly, easy to work with
We rented a 10X10 unit to store our college daughter apartment stuff. Guys were easy to work with. Facility was clean and well managed.
3 years ago
very friendly, not nosy, love this place!
ive been here over a year now and of all the places ive stored, this is the best. I can get to my stuff anyday, the people are very nice and I don't feel unsafe, its a bit far from my house but its worth the drive to know my stuff is safe
3 years ago
well for starters the place was really clean and I couldn't believe how friendly Bryan was. He was great during this time of being stressed out from my son leaving Cal-Poly. Thanks again for the outstanding service.