Smart Link Security

Security Service

Schenectady, NY 12309

Alarm Installations NY: 12000235327
Open Today 9:00AM - 8:00PM

schenectadysecurityservices.com

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All Reviews

K
10 months ago
Poor, to say the least.
I am a caregiver to an elderly woman in the earlier stages of dementia. Her family decided to use Smart link security to equip her home with a camera security system for her safety. Matt came to the home and set up Netgear cameras with a phone app. She paid $1200 for this, which we are now learning is outrageously over priced. We went back and forth with Matt for a couple months, because they system was never reliably with the Verizon Wi-Fi hotspot that he also recommended and installed. ($50 per month) Matt was very hard to get a response from, and after around 3 months he finally came out to the house and exchanged the Netgear system for a Simonet system with one less camera. He told us that they were hard wired so we wouldn't have the internet issues anymore. They were not hard wired. They just plugged into the wall for power instead of batteries. This new set up never worked. Even the day that he installed it, the signal wouldn't push out of the house so that we could view the feed remotely. In a last ditch effort, on Matt's recommendation, we installed satellite internet through her television company. They system still doesn't work. We have tried repeatedly to contact Matt to return the cameras. He has blatantly not returned any attempt to contact, even from my clients lawyer. Our experience had been completely unprofessional and such a nightmare. On top of all of this, I made a review on the smart link Facebook page and was then blocked from the page. Very unprofessional.. and immature too. As far as I'm concerned, Matt stole thousands of dollars from my client, who is a vulnerable 82 year old woman. I hope that he is ashamed of himself.
B
2 years ago
Great professional service!
I would highly recommend Smart Link Security to anyone! They offer quality equipment, courteous service, and do a professional job!
C
2 years ago
Friendly and personable
Had a simple install to do and it was done quickly and efficiently, with some advice on how to expand in the future
Response from Smart Link Security
Always glad to help.
A
2 years ago
Great Service
This company provides quality service. The technician was courteous, informative, and answered all of our questions. No pressure to buy anything we didn't actually need. He installed everything quickly, and our new cameras look great!
Response from Smart Link Security
Thank you for giving me the opportunity to install the cameras for you. Keep me in mind for any other projects that come up!
A
2 years ago
Fast and professional service. Would hire again.
Response from Smart Link Security
Thank you for the feedback. I look forward to working with you again!
A
2 years ago
Professional, friendly service
Matt is great. Work was done professionally and completed in a timely manner. Cameras were installed painlessly and his prices are very reasonable. Definitely recommend if you need security installation work.
M
2 years ago
Very professional well knowledge man
Very professional well knowledge man Matt did a great job for me I was very pleased he's very honest more people should be like him he does things the right way and doesn't over charger he tells you what's the right way and a wrong way and the cheapest and the best in everything else in between I trust In Matt hundred percent you should too.
Response from Smart Link Security
Thank you for being such a great host for me. It's always nice to do great work for great people!
L
2 years ago
Totally satisfied
Matt is a great guy. Very friendly and knows his stuff. He treated my concerns with respect and showed me exactly what I needed to protect my home well without overselling anything.
S
2 years ago
Excellent
Work was done quickly and the cameras look great. Very professional.
S
2 years ago
Excellent
Work was done quickly and the cameras look great. Very professional.