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5 months ago
Smart Mortgage : Smart Choice
Was referred here by my realtor while home hunting. Never left, never felt a desire to leave, was never disappointed. Travis and Janell were both focused on customer satisfaction and very competent at their profession. Will refer anyone I know to use them. My mortgage and new home purchase went off without a single hitch.
1 year ago
Highly Recommend !
We closed on our Home last Feb-March 2016 and Smart Mortgage helped us through everything and got us a Loan that fit us perfectly! They went above and beyond for us to achieve our dream :) Thank you so much and we LOVE OUR HOME , Thanks to you !
2 years ago
Poor service, poor quality
We have had nothing but stress since we started working with this broker. Unless you ask about the status of your loan, you won't get updated, he has an extensive checklist of items to provide and if you forget anything, the broker blames you if the loan doesn't go smoothly instead of checking off items as they come in to be sure you sent everything. You don't get clear accurate answers when the broker is asked anything and if you're told something, it very easily changes the next day into a "oh, I meant this...." confused, you ask the same question again and come to find out answers one and two still weren't what was meant. Not hard to answer the question..."did you hear back from the lender". Be careful what you email to this broker because he forwards your comments. Our loan finally closed after several painful days but only after daily follow up, staying on top of every email, phone call, etc. and having a back up plan if we had to change brokers.
Response from Smart Mortgage
Not sure how to respond to this comment. This loan in reference closed almost a year ago, and just now this comment is being posted? The person who wrote this comment was not even the borrower on the loan? Regardless, we are truly sorry any such feelings or the experience you feel you went thru. We have done upwards of 1000 loans locally and this is by far not the response we typically get?. With this loan being almost a year old, we cannot remember the specifics of what may have transpired during the loan to have this comment written as it was, so much later, and from someone other than the borrower on the loan. All we can say is we apologize and are truly sorry, and invite you to contact us. Thank you.