Southern Hardwood Flooring
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8 months ago
Don’t hire this company unless you want a headache.
This company is one of the worst we’ve ever dealt with in the past 5 years of restoring our 100 year old house. Not only did they do a horrible job repairing and replacing our old heart pine floors, they have currently refused to fix the problems they left for us. Apparently Randy thinks it’s acceptable for a customer to feel like their floor is going to break and cave in when they walk across it. They’ve come to “repair” the problem twice now, gluing little shards of wood together that obviously didn’t stay down. They didn’t even remove the glue residue they left behind. In an unbelievable act of half-assery, these guys shellacked a strip of particle board to fill a gap next to heart pine. I guess they thought we wouldn’t notice. The worst part? Instead of taking responsibility for their errors, they blamed us, saying we should’ve known how fragile the floors were to start with. There’s a big difference in “fragile,” and falling apart. Our floors are currently falling apart, just a month after they finished them. We’ve now had to hire another company to come fix their horrible job. Not surprisingly, the other company was blown away by what they left us with. WHATEVER YOU DO, DO NOT HIRE THIS COMPANY.
2 years ago
High quality service, on time and professionally done.
We are extremely pleased with SH. They accomplished the job on time and it looks beautiful. We had tile removed through most of our house and replaced with hardwood. It was a big job but the finished product looks great. Randy and his crew was a pleasure to work with.
Response from Southern Hardwood Flooring