Starks Towing LLC
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2 years ago
unprofessional service and not paying for damage
the place have unprofessional driver doing more damage to car than the brake down an I wish it was negative stars available broke down with my 1985 VW Vanagon on crosstown express way at 9:30 pm the car was driven by my self on flat bed after the driver agree when I ask him .the flat bed was in 40 degree surface when the driver wont listening to my advise to horizontal the flat bed after car was driven on bed before pulling the car to end position he place the hooks on soft frame parts even I told the driver use the lower control arm he wont listen at all when he was trying to pull the car more up than the frame give away the hooks and the car rolling reverse down to crosstown express way he was lucky I react to slam in to the brakes that no other things happen 2nd time I give the same advise like before but driver wont listen at all doing the same mistake again on the soft frame at different spot and it happen the same accident like first time than final after frame damage was done twice the driver set the hook on the spot were it belong to tie up the car on bed but the damage was done I called the owner and he accused me the car is rusty after I send him the pictures but I said the car is a California car and have only surface rust it is nothing wrong with the frame no howls or weak spots he agree to seeing the car on the next day the driver wont give me any billing or collecting money for towing the car to my shop back to Gandy Blvd. he only take off and get away I have a verbal estimate from body shop around 1000.00 dollar damaged has to straighten out the cut frame section and welding on 4 different hook up spots and under coting the section l & R after the estimate I visit the place and the owner Brian accused me again I don't send customer to his business and he will never will make business with me again because I like to argue for towing price for Auto Repair shop after he was seeing the damage he agree to fix the car in his shop but I will not take the risk after I seeing the reaction and behavior by the owner it will not be done right to my satisfaction I have my own auto repair shop and now exactly what have to be done I losing my trust to this place complete and will not referral this place at all after my own towing experience with them the driver get away and don't present me a billing for the tow service it was a 16 mil service I present Brian the bill for repair of my car and ask him to pay the 400.00 dollar bill he refuse to pay the bill because I don't let the car repair in his body shop he own and said to me we are even because the open towing bill is also 400.00 dollar for 16 mil service I can tow the car from Miami to Tampa for this amount he is the biggest crook business owner in town is a big shame Tampa Bay have a Business in town like this
2 years ago
Best Towing Experience
I used Starks Towing through AAA and I have to say that Leon (the technician) Was Super Helpful and got my truck home. He was all smiles and very Friendly. Starks made a bad situation a little easier and for I am thankful for.
2 years ago
Unprofessional, rude, and no knowledge or communication
Unprofessional staff! I had to call them to find my vehicle because I never received a phone call from them at all. I was in a car accident and taken to the hospital by ambulance so I had no choice as to where my car should be towed. I was not breaking any laws and am not angry or writing a negative review to get back at them for any reason such as illegal parking, no parking zones, etc., which were ALL reasons the owner, Bryan, had previously stated in his own previous Google review about the negative reviews he and his staff are receiving on his companies Google page. I am simply appalled at how I was treated and how confrontational the office girl was because her OWNER gave me incomplete information. When I said I was given a cell phone number and spoke with Bryan she got snarky and said "well that's why you didn't get the correct information! You didn't call the office!" Then the owner/driver Bryan that I spoke with should have told me to contact his office directly instead of giving me incomplete information, again not my fault or issue that the owner chose to handle things the way he did. If she had a problem with that then she should take that up with HER BOSS THE OWNER and NOT the customer! I was treated and spoken to poorly due to their negligence and incompetence. I suggest that you Do NOT get your car towed here. They only care about getting your car so that they can convince you to assign them as the collision company to repair the car. All they cared about was the referral and made sure I knew that they have their own collision company that I could elect for my car to be taken too for repair when I was just trying to locate my vehicle. The driver/owner Bryan didn't give me the full information required to get my belongings out of the car like a Florida Statute and release forms needed if you are not the registered owner. They would not work with me and accept a copy until the original was received in their office via overnight mail which is a VERY common practice amongst many firms. RUDE receptionist/office girl, however she was, and QUICK to throw you attitude then get on her cell phone and openly and rudely have a discussion about me while I was standing there! Go somewhere else that is fully informed, professional and courteous beginning with the owner and the rest of the staff. Communication, professionalism, and customer service are all obviously an issue for this office that needs to be improved. Totally unprofessional and a horrible experience. I will never go back nor recommend them to anyone.
2 years ago
Totally Unprofessional and Unpleasant
Unprofessional staff! Do NOT get your car towed here. They only care about getting your fix referral and made sure I knew they have their own collision company that I could elect for my car to be taken too for repair when Iwas just trying to locate my vehicle. The drivers don't give you the full information required to get belongings out of a car like a Florida Statute and release forms needed if you are not the registered owner. RUDE receptionist and QUICK to throw you attitude. Go somewhere else that is fully informed along with their drivers. Communication is obviously an issue for this office. Totally unprofessional.
2 years ago
Best service I've ever had
Absolute best service I've had with any tow company. Had my car break down in traffic they were quick, professional, and extremely nice. Thank you starks I'll be using you again.
3 years ago
On Saturday 1/21/2017 at 1:44 pm, I got a call from a tow truck driver from Stark's towing, he made me meet the tow truck driver at the vehicle to sign a form and move the car away from the curb and into the street. The driver assured me he would tow the vehicle to Prime Automotive repair, so I went back to work. At 6:24 pm I received a call from an abusive, shouting, threatening and cursing Brian Stark, apparently the person in charge at Stark's towing, threatening me if I did not get my car towed they were going to impound it. He said the his driver did not tow the vehicle for some unknown reason,I got to my car within 10 minutes of his abusive call and my car was on the back of the tow truck, the same tow truck, the same tow truck driver that had promised my car would be towed 5 hours earlier, and was told by the tow truck driver my car was being impounded by the very same company that should have towed my car 5 hours earlier. Later that evening at 7:48 pm, I spoke with the driver of the tow truck, I called the cell phone number that called me at 1:44 pm to get me to come back to my car and sign and move the car away from the curb, and the driver of the tow truck said, "that he could have moved the car earlier but the tow truck he needed was be used in a parade to pull floats." Unbelievable! It was one of the worst experiences I have had in my 38 years of driving. Stark's Towing and their staff, Mr. Stark for some reason thinks he can treat people any way he cares to and that is not right. Horrible