Stern Painting LLC
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12 months ago
Used Stern painting LLC for interior home space.
Used Stern painting LLC for interior home space and am very disappointed in the quality of work and the amount of damage that occurred to my main living space as a result of Mike and his crew. The finished product was POOR, and sloppy. preparation, caulking, tape removal damaged other surfaces. Owner Mike Stern stated "this never happens," "That shouldn't have happened" & "we are not perfectionists" offers to take off $100.00, then $400.00 which was was insulting. I paid the required 20% dow due to the reasons I have stated here. He said they would need to come back but he didn't see the flaws so it's difficult to believe he would deliver the level of quality 2nd time around. I needed the services, hired his company to to paint in main living space which is highly visible, now this area needs to be redone plus repairs to the trim which were over painted. The coverage and general appearance if the painted walls is poor-mediocre at best with lint pieces, roller marks lines, and drips. He repeated several times "this never happens" Then told me I was not being reasonable. I did not expect that my walls be skim coated, sanded prior to painting but, rather painting as the name "interior painting" implies. Awful experience! Also he was adamant to know if I would be selling my home. I confirmed that we will be living in the home and he assured me my project was well within the scope of his business. He acted as if he could not see the flaws that were plainly obvious. One example of not enough paint on roller to cover, he asked me for the wall paint and proceeded to use a small brush to fix. He stated " you will never notice this" which just as I suspected was completely false and noticeable. Again he insulted my intellegence hoping I would just pay for the mess his crew created. Also, my husband was pretty certain that he smelled alcohol on one of the workers but when we waited to bring this up because Mike was at the worksite and did not think we needed to babysit while the work was in process. Our bad for not immediately confronting the owner about his painter. Afterward when I brought it up to Mike he became indignant. If I was a business I would want to know if an employee arrived at work site in that condition. It is very unfortunate we choose his company, I do not recommend & will need painting to be redone, over my new carpet has been installed. It couldnt have been easier for them to have just done it right the first time while just the subfloor was down; now we have newly installed carpet. He said he would call me back but not sure I want him or crew back in house. I doubt this can be resolved due to the damages to my cabinetry that resulted.
3 years ago
Professional honest service
Mike and his team are always professional, on time, honest with their quote, and do a great job for a fair price. I would highly recommend Stern Painting for your next project.
3 years ago
Before moving into a new house we choose Stern Painting to paint the entire inside and outside of the property. Mike's crew did a fantastic job. We had a tight schedule and they finished the job on time and were easy to work with. They are a family run business and I wouldn't hesitate to use them again or recommend them to a friend. Quality work and nice people!