Stillwater Commercial Services Inc.
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9 months ago
Great service, friendly techs, fair prices
Hood system cleaning is one of those things I wish I could do myself and save my business the money. But, of course, I can't -- legally or otherwise. In my years in the industry I have worked with some good hood cleaning companies and some real duds. Stillwater is one of the good ones, overall. Their service techs are friendly and thorough. They get the job done for me in a reasonable amount of time, and they clean up after themselves. My hood system is always well cleaned and their guys have never complained about the fact that I have a rather odd and difficult setup. They just do their jobs, which is refreshing. I feel like their charges are reasonable and always based on the work done. My only suggestion for improvement would be that they need to be more aware of their customers' schedules. I don't mind when they are late because the previous job is taking longer than expected. But I'd rather not have to be the one to initiate phone calls to find out why they are late and when they will arrive. Their techs or their supervisor, to my way of thinking, should call their next job when they think they will be late and find out how to proceed. After a 12-hour day I'm not one to want to hang around waiting for someone to show up. I'm a big believer in communication and lots of it. I get calls all the time from other hood cleaning companies trying to get me to switch. But I am the sort of person who rarely switches service companies without a very good reason or two. In my mind, switching service companies to save a little bit of money is usually counter-productive. Since I've never given a second thought to finding another hood cleaning company, you can be sure I'm satisfied.