Stone Cross Lawn And Landscape

Landscaper

3968 NW Urbandale Dr

Urbandale, IA 50322

Open Today 9:00AM - 5:00PM

lawncareservicedesmoines.com

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All Reviews

K
1 week ago
Lack of quality service completed in a timely manner
Stone Cross has been hired to complete the landscaping, lawn care, and snow removal for my development in Ankeny. This is a business I would never consider using for any future endeavors period. Their complete lack of respect or better yet a disregard for timely work has been thoroughly demonstrated by their continuous work after business hours and "half-assed" jobs throughout the development. With snow removal alone, more individuals who pay a high HOA fee to have snow removed do a better, more timely job of shoveling their own driveways before any workers actually consider leaving their vehicles to shovel snow. I can count on one hand alone how many times a worker has actually shoveled my driveway during the 2018-2019 winter season, which would require them to actually leave the vehicle and not just push snow out of the way causing actual lawn damage I am expected to repair myself. Additionally, many times they are DAYS, I repeat, DAYS late to getting snow removed. Any and almost all summer work is done after hours and at rapid speeds making it dangerous for children to be outside. For what we pay, it is absurd to think that this company is making a name or future business with anyone and I for one am not even sure that the company could make a name for itself period. For example, today, snow removal by the plows was "completed" by 5 PM, workers did not show up until after 10 PM using loud equipment and shovels to touch each driveway. It is a school night for young children sleeping, completely unacceptable.
Response from Stone Cross Lawn And Landscape
Hello, I believe I know which association you are referring to. I would like to inform you that we do NOT do the snow removal for your association in Ankeny. The association chose a different vendor than us to do the snow removal. So the poor snow removal service you are referring to is not a reflection of Stone Cross's work and we would appreciate a correction on the review. We always strive to get every property done as quickly as possible for snow events and have never been days late to a property. That would not be acceptable. We did however take care of the lawn and landscape needs the past two years for your association. I had never received many complaints about our services so I apologize if you were unhappy with it and would be happy to go over what we can do better moving forward. We always strive to provide a high quality service. Again I ask you to please reconsider your review for our company and check with your board members to prove that we are not the company doing the snow removal.
L
1 year ago
Does a good job!
They do a good job on mowing the lawn. With as dry as it's been, they've only had to mow a few times, but I like how they don't cut it too short. They also trimmed one of our tree and shrub perfectly! Prices aren't bad either. I will definitely call them when it comes down to snow removal.