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3 weeks ago
Excellent Business and Customer Service
Very rarely do I take the time to provide a detailed review on a company I've done business with however based on my recent experience in working with StormGuard I would be remiss not to share my personal experience during our recent project to have our roof replaced. I can honestly NOT say enough GOOD things about this company, specifically Kyle and Dustin, whom we worked with during our initial roof replacement consultation(s). Both were very well prepared in addressing our questions thoroughly and with expertise, not often found in other companies. Once the project was scheduled and through completion, we primarily worked with Kyle, who consistently went above and beyond to ensure we were well informed of project status. In addition to Kyle, we also worked with Harold on scheduling and questions during actual construction. Due to the consistent and constant communication of both Gentlemen, there was never a lack of understanding from our perspective on, when things would happen, what would be completed and how things would be done as the project progressed. The best part of our overall experience is that once the project started, every detail that was promised and discussed during our initial consultations with Kyle and Dustin happened to perfection. The entire team at StormGuard went above and beyond. I was and am still amazed at the availability and willingness of Kyle to take our calls and answer our questions. I can only think of a few times that I had to leave a message and never did I wait more than a few minutes, yes minutes (not hours or days) to get a call or text back with and answer. The same was true for Harold as well. Honestly made both my wife and I feel like we were their only customers which was definitely not the case. I also have to mention that roofing crew was also exceptional, courteous and clean. The job-site was tidy during construction and when finished, nothing and I really mean nothing was left behind, not even a missed roofing nail. In summary, I have and will continue to recommend this company to family, friends and anyone else I know or don't know. If your considering a roof replacement or have any questions regarding your roof, go ahead and do your research, then save yourself a lot of time a hassle and call the experts at StormGuard. Be sure to ask for Dustin and/or Kyle!!!!!
3 months ago
Above & Beyond Service!
I am still very impressed with StormGuard! Staff was amazing, Dustin gave a first impression that was detailed and honest. He settled every concern my husband and I had and made extra efforts beyond what was asked to ensure we were comfortable every step of the way. The StormGuard team coordinated with every party involved and made sure everyone's expectations and deadlines were met. Dan was an excellent liaison during the work and even after, going above and beyond. We had 2 landscape lights that were removed without the spike and we couldn't find it under the mulch. I let Dan know and instead of replacing the two lights, Dan bought all new lights to make sure that all of our lights looked exactly the same! Now that's going above and beyond! Another example, one of the gutters came in with a small dent, one that I didn't even notice, but Dan did and a new piece was ordered and installed. I have no doubt that with customer service like this, StormGuard will be at the top of every homeowner's list! Very pleased!!
6 months ago
Genuinely excellent business
Dustin and his crews could not have been nicer and were great to work with. Our insurance was being difficult and they furnished everything that we needed and then more. Super job on a high-pitched roof and it looks great, we could not be happier!!
6 months ago
Customer first oriented
The only thing have need to say is DUSTIN!! He did one hell of a job communicating to us every step of the way and making sure we felt comfortable with the process in every aspect!
6 months ago
I would easily recommend Storm Guard. Dustin took care of us from start to finish and was a dream to work with! He really knows his stuff and walked us through the entire process of our insurance claim and repair. He was always just a text away for any of my questions and concerns. We had our roof repaired in the process of selling and moving out of our home so we weren't present to oversee the work. When we discovered some small issues, Dustin and Tony went to the house THAT MORNING and personally addressed the issues to make things right immediately. This is a trustworthy company with great customer service.
9 months ago
Professional and helpful
Storm Guard and their representative Dustin Mehalic were professional, very helpful, and punctual. They were very up front and honest, and they made the process convenient and easy to understand. Call Dustin if you have questions about your roof.
9 months ago
The StormGuard team was fantastic to work with. After recent storms they discovered roof and gutter damage. They met with my insurance adjuster and walked me through the process to coordinate replacement. They were knowledgeable about their products and the code requirements in my city. The final billing statement was easy to understand and as I expected from our initial meeting. I would also say as the various teams worked on the replacement that clean up around the property was as if nothing had occurred. A+++
9 months ago
Super great experience
Dustin and Anthony were on point from start to finish. There guys were fast and cleaned up as they went. I absolutely recommend them for your project.
10 months ago
A good roof replacement experience
Storm Guard replaced our roof after storm damage. This is the second time we've had to replace a roof due to storm damage. While our first experience was not good, Storm Guard delivered everything they promised and on time. Their service and work was very good. They even replaced a couple down-spout drain tubes were inadvertently disposed of while replacing the gutters. They were not part of the contracted work, but did not balk when we reported that they were missing. They replaced them without question. I'd recommend Storm Guard based on our experience.
12 months ago
Good service and work.
Worked with the insurance company to get maximum value in the payout. Roof was done with no issues. While I hope I don't have to for a while, I would use them again.