Stratus Building Solutions of Phoenix

Cleaning Service

5009 East Washington Street

Suite 120

Phoenix, AZ 85034

Closed Today Closed

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All Reviews

2 months ago
Terrible service! Bad cleaning and bad billing practices
Do not book this company for cleaning!! 1. Manipulative contracts. In the sales cycle they say with a 30-day notice you can get out of a contract. However if you try to cancel your contract they will say you can't. And attempt to force you to stay. 2. They're cleaning service was bad! Three complaints over a two-month period of not fulfilling what they promised. 3. Management attempt to bully you into accepting shabby service 4. They are overpriced for what they offer 5. They do not have a whatever it takes attitude to get cleaning done. They will miss areas of your building and blame it on that not being in the contract Stay as far away from this service that you can.
1 year ago
We have been working with this company for almost 1 year. They are reliable and do a good job. Laticia is fantastic, dependable and very friendly.
2 years ago
high quality work, professional, great work ethic
love new cleaner, she is very good on communication, and cleaning, highly recommend.
3 years ago
No show on designated day and do not inform their manager that they missed a day. Floors not cleaned or vacuumed. I cannot see how the crew can empty all wastebaskets and empty shredder, clean 2 bathrooms, sinks, toilets, and floors, dust, vacuum, clean interior window & sills in 10 min. I'm still not sure if they are even using any cleaning products to clean, disinfect and sanitize. The crew is suppose to come 2 x a week to provide us service. The cleaning crew is hit and miss with their scheduled cleaning days & times. Disenchanted with cleaning service.
4 years ago
Friendly service
We have been very happy with our cleaning team. They are extremely friendly and thorough. When we needed to switch our days for cleaning, they were very accommodating. We have had cleaners in the past that made us feel uncomfortable when they were here. But with the team from Stratus, we look forward to seeing them every week.
6 years ago
I would say our biggest concern is the hard floors. We know they are not being mopped and swept end to end every night like the contract stated they would be. Our office manager literally watches clumps of dirt as they remain day after day in the same spots. The bathroom floors too. I complained to my contact a couple of weeks ago that they were filthy in building 1. It seems like that may have improved since then.
6 years ago
Hi, Overall we are happy with our cleaning services that Stratus provide us. But there are only couple minor complains: First, the housekeeper for Cochise office park missed two times on Sunday to clean our suites so we had to reschedule it with our tenants. She had a reason for that but we are hoping that this would not be happen again in future . Second, house keeper at Casa Santa Fe forgot to dust off the night stand at master bedroom. and also there was a coffee cup on the kitchen counter which was not clean. Other than these two issues, they are doing a good job. Thank you for asking us about the feed back. Mina Mehin