Superior Auto Repair

Auto Repair Shop

104 Bay Court

Lebanon, TN 37087

Open Today 8:00AM - 5:00PM

autorepairshoplebanon.com

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All Reviews

J
1 month ago
Superior in nothing
I took my truck to them on Hey Monday. On Thursday they call me and tell me it's my battery cables which I had already checked and they charged me $50 to clean off my battery cables. Which I had checked before I took it in. what a RIP off.
Response from Superior Auto Repair
thank you for taking the time to rate us. I hate seeing less than perfect reviews for my shop, but i am no where near perfect. Thank goodness for Grace! I am truly having a hard time understanding your concern. You even told me when you dropped it off that you think it COULD be in the terminals, that when you attempted to jump the truck off it started without even being connected to another vehicles battery. You said "it may be due to the jumper cables clamping on the terminals". I said "ok, we will check it out". Which, we did and sure enough we found corrosion deep inside the wires, inside the insulation, and also on the terminals and the post. Corrosion on batteries is not always visible to the naked eye, sometimes it is dark or black and looks normal, but it will not allow a connection. Not all corrosion is green or "fuzzy". We cleaned the terminals and the vehicle started normally (it wouldnt start at all before,wouldnt even begin to turn over or click). We started the vehicle several times over and over, checked the battery and alternator, all that checked good. We did what we said we would do, and ONLY charged you the 1/2 hour we had invested looking at it and repairing it. We DID NOT tell you it was a starter, a battery, a bad wire or countless other things we could have made up. Why in the world would I lie and downsell? That make no sense. If I was going to "rip you off" wouldnt it follow that I would have lied and sold you something, anything? I didnt even sell you any parts at all. And , most importantly, the vehicle starts and runs. Is that not what you wanted when you brought it too me? I am very confused. Concerning the idle going up and down after you would jump it off before you brought it: the vehicles computer has to relearn the idle everytime the battery is disconnected. It will fluctuate until it relearns, that is normal. Everytime you went to start the truck you caused the power to be interrupted to the ecm, thats why it idled up and down. After we repaired it, the idle stabilized as normal and continued to idle normally. If you wish to resolve this in person I am more than happy to talk with you. thank you very much for your time, and have a wonderful day!
R
3 years ago
Great knowledgeable and honest Repair Shop!!!!!!
You can trust Matt and his crew to fix you car or truck. They keep you informed about what needs to be done to you vehicle and will not tell you it needs some repairs or parts that you don't need. This day and time it is very hard to find mechanics' as honest and trustworthy as Matt and crew at Superior Auto Repair. They do fantastic quality work to keep your vehicles running great. I trust them with my truck and both of our cars. They keep us on the road running smooth. They also have a great new location which is bigger and better to serve their customers. Thanks for all you do. Randall F
R
3 years ago
A mechanic you can trust
I have known the folks at Superior Auto most of my life. These guys know auto repair and maintenance. I feel like I can trust them because they treat me right, have been in Lebanon a long time and will be here a long time. If you are skeptical, like me, about mechanics and the service industry, go see them!
Response from Superior Auto Repair
Thank you for the review, we are glad you were taking care of. If you have any problems, you know where to find me. Dont forget to tell them where you got it!