Suwanee Family Dentistry
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2 years ago
Horrible Customer Service
THIS PRACTICE DOES NOT CARE ABOUT CUSTOMER SERVICE!!! The professionalism of the management staff at this office is absolutely HORRIBLE!!! I decided to try Invisalign and was led to believe for 2 months that the charges were covered by my insurance, after rec. bills in the mail, I would have to call the office multiple times, weekly for clarity on if I had a balance or not...no response...I got up to 3 trays and was told nothing was covered and I was out of pocket $5000...I wanted to discuss options with the Office / Billing Manager with no returned calls...I cancelled my service due to no communication and still paid them $2000 for only 3 trays of Invisalign which I knew I would have a patient portion to pay which was no problem but they simply refuse to properly communicate with paying customers...moving forward to my new Orthodontist who stated to save me another $1000 in lab fees, all I would have to do is have Suwanee Family Dentistry transfer my case electonically to them, which they REFUSE to do!!! It won't cost this office any money to transfer my case...worse decision ever to choose this practice...Please Beware!
2 years ago
Very professional office, great service
I was recommended by a friend last year. This is my third visit and the entire staff is extremely professional and friendly. My cleaning is top notch. I have no complaints. I highly recommend this office for your dental needs.