Swift Electric, LLC
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10 months ago
No communication, change diagnosis after tech leaves
Same scenario here. Swift was sent to us through our home warranty company. They were supposed to call us on a Friday after getting the referral and we ended up having to call them the following Thursday because they still hadn’t contacted us to set up an appointment. Then we had an apt for between 12-5pm. They emailed at 4:30 saying they’d be late, after my grandmother waited all afternoon for them. Finally at 7:30 pm the tech showed up. We had been having issues with flickering lights throughout our house, particularly when we washed clothes—the lights would dim with each cycle of the machine. The guy told us it was because the dryer breaker was too small and needed to be replaced or it could be a fire hazard and could also cause us to lose all our major appliances. He even showed my husband where you could see that the breaker had been smoking before. Then he took my husband outside and showed him issues with our box that was causing transient voltage. He pointed out to my husband exactly where our responsibility ended and where the provider became responsible. He was definitive in telling us that it was definitely the box and the providers stuff was working fine. He assured us he’d submit the report to our warranty company first thing in the morning regarding the breaker and outside box. After not hearing anything from them or our warranty company to move forward for several days, I tried contacting both parties. The warranty company had still never gotten the report he was supposed to file and Swift wouldn’t answer or return our phone calls. After several days of being hounded by my husband and I as well as our warranty company, Swift told the warranty company they couldn’t submit a report because follow up testing was needed and they would be getting with me within 15 minutes to schedule that appointment. Two full days went by where I never heard from them and they didn’t answer or return my calls. So I went back to the warranty company. After they hounded Swift some more, Swift finally turned in a report stating the exact opposite of what he’d told us—that it was a service provider issue. Also, the “follow up” testing never occurred. So he showed us a smoking, dangerous breaker, showed us issues with our box and then pretended they never existed so he wouldn’t have to come back and could pass it on to someone else—our service provider. All the while not bothering to contact us a single time over the course of a two week ordeal. The only reason we had this information was through our warranty company who also had a hard time reaching them. We ended up getting our warranty company to send out a different electrical company after wasting two weeks and countless phone calls of our time. So just like the two guys below us, our tech changed his diagnosis as soon as he left.
2 years ago
Very unprofessional and incompetent
I just completely agree with previous author. Had exactly the same terrible experience.
3 years ago
Horrible Customer Service, Incompetent Service and Change diagnosis after Tech Leaves
It took "Swift" Electric LLC about a month to provide service. Horrible. They missed one appt after keeping us here all day, the tech didn't understand how to turn on the dishwasher, and the owner is unable to even write a grammatically correct email much less have a discussion with a customer. I DO NOT RECOMMEND them for any service whatsoever. I'm a disabled Veteran and my money counts so I do not support businesses that seem to be in business to solely profit off of others without providing anything. Shame on you guys.