The Vault Self Storage

Self-Storage Center

1113 South 17th Street

Wilmington, NC 28401

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

B
2 months ago
Happy Wife Happy Life
My Wife and I rented a unit here after jumping through hurdles with Market street storage units. Secure & clean outside and in. Laura, the Manager was very helpful and kind. If you want straight-forward no hassle business this is the place .
J
2 months ago
pristine, well-staffed, extra large hallways/multiple over-sized exterior entryways
After failed attempts and deposits gone at other storage facilities around town, I phoned Vault storage on 17th for it's location and crisp look. Worked with Property Manager Laura, prompt over the phone and genuinely friendly in person. Prepared to rent a 5x5 She found a sizable unit for my Baby Grand piano that I moved in today (which NEVER would have fit in the 5x5) Thrilled with the location, unit, price, and service. We needed a storage facility this side of town. This place is pristine, well-staffed, extra large hallways/multiple over-sized exterior entryways. Thank you Laura!
Response from The Vault Self Storage
Thank you Jen for taking time to leave us a nice review! It was such a pleasure providing you with a safe and secure place to store your great-grandmother's Baby Grand Piano! We look forward to assisting you in all your future storage needs!
J
2 months ago
Very Friendly
Being new in town from a job transfer is a high pressure experience to begin with. Laura the Manager took her time with me to explore all the options in detail. I hope the Vault and Laura are great representatives of my new home. One less worry off the list - " check " !!
S
2 months ago
Fantastic
Very impressed, Laura was great also, answered all my questions, had a smile the entire time, and I can be a pain! Great place to do business.
J
2 months ago
Just Fantastic
The property manager, Laura, was a delight to work with. Brand new clean, secure and easy to navigate facility makes for the best storage experience I've ever had, and that's saying something as I have a lot of history with many storage lots.
M
2 months ago
Awesome Facility
Brand new; clean and secure facility! Very nice and helpful staff.
J
3 months ago
No one answers the phone.
Been trying to get pricing for a couple of weeks now. Would be nice if someone would answer the phone!
Response from The Vault Self Storage
We apologize for the inconvenience of our phone system not working properly. We did experience service interruption during the final phases of construction. We are now operational and hope that you will give us a call and come by and take a tour of Wilmington’s newest state of the art storage facility.
H
4 months ago
Beautiful
Beautiful New Facility!