Twisted Wrench

Auto Repair Shop

60 Ethan Allen Dr

South Burlington, VT 05403

Open Today 8:00AM - 5:00PM

automotiverepairsouthburlington.com

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All Reviews

J
3 weeks ago
Always have a GREAT experience at Twisted Wrench. Good Service!! Good People!!
S
2 months ago
VT State inspection
I just had my daughter bring her 2012 Prius C into Twisted Wrench for a VT State inspection. Twisted Wrench said the inner tie rods were loose and they needed to be replaced along with a couple of bulbs at a cost of ~ $1700. When I heard this I called Heritage Toyota to get an appointment for a second opinion because the car had just been in there shop in the fall of 2017 for some front end damage. The car was repaired for the body damages and Heritage made repairs to the outer tie rod on the passenger side along with a front end alignment. Today Heritage found nothing wrong with the inner tie rods or rack in pinion steering on the car and placed the inspection sticker on the vehicle. I had trusted this shop with previous repair work and had felt like they were friendly and honest and now I am wondering what other repairs were needed to get my vehicles inspected that actually weren't needed. I'm not sure what Twisted Wrench really found wrong but this leaves me with no confidence or trust in what this shop says is wrong with my vehicles.
Response from Twisted Wrench
Steve, The reason the estimate was so high is that you cannot buy the inner tie rod ends separately from the steering rack which we have never seen before. This is not normal at all, usually this is a relatively inexpensive part to purchase separately. The fact that Heritage said there was nothing wrong and elected to put a Vermont state inspection sticker on in indicates to me that one of us was wrong. It certainly is possible that it was us, and if so I very much apologize, but we would have never intentionally misled you. If you wish I would be glad to talk to you about this and also to look at it together so we can show you what we thought was wrong. We certainly would not charge you for this, and I would very much like to make this right with you. We do make mistakes, but it is our goal here to correct them when they happen. Eric
L
2 months ago
excellent service
I had been to two repair shops prior to going to Twisted Wrench without any resolution for my heater core. I had fully expected to pay the high cost of replacing the core but the folks at TW took their time with my vehicle and were able to come up with a cost saving resolution. I was very pleased and recommend them.
A
3 months ago
Good service, honest, friendly
I had my car inspected and did not have the registration with me. I had to go back for another appointment to finish up my registration. The people at Twisted Wrench were very helpful and told me exactly how to get a new registration. They were accommodating with my schedule when I made the second appointment and they took me right in. The people are very nice and the waiting room is comfortable.
D
4 months ago
Quality service
Just had a state inspection and oil change. Everything went smoothly and was treated with the usual professionalism and courtesy that I sometimes take for granted but is always appreciated.
M
4 months ago
Excellent Customer Service
I was in for a state inspection. They did it promptly while I waited and even took me back to the garage to show me what was wrong with the car. They explained it to me clearly and respectfully.
N
4 months ago
The Best
I go out of my way to do business with twisted wrench. They are honest and fair and good people. I will always recommend them above any other place to get your car fixed/serviced. The Best!
D
4 months ago
Great service
I recently needed an oil change for my vehicle and called for appointment. They were able to accommodate me in a few days and the service was performed quickly and professionally. They also pointed out a few items that will need to be addressed before my annual state inspection can be done.
D
5 months ago
Best repair shop in town!
As always, the folks at TW were amazing and that's why I keep coming back. They fixed what was needed in a timely manner and they never give me the hard sell on additional repairs.....just what's needed to keep the cars safely on the road. And the rides to and from work during the repair job are a real plus.
M
5 months ago
Excellent service
Best service in Vermont period!