Utah Disaster Kleenup

Damage Repair

Draper, UT 84020

Open Today 9:00AM - 5:00PM


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5 months ago
Zero Stars
If zero stars available, that's what I'd give them! First few days were fine, but after 8 days of running 15 fans, it felt they were wasting time and in an attempt to save the insurance company money by not tearing down the ceiling, walls and flooring that were damaged. If they had taken a couple of walls and a ceiling down the first day, it would have cut the dry-time in half or more. Also, on the first day, I talked to them about the possibility of "remodeling" a part of each of the two bathrooms had damage. Said they could fit that into the schedule with "no problem". After 6 days of 15 fans running 24/7, I was more convinced than ever that they were just trying to conceal additional damage to the floor and walls of the adjacent bathroom - so that the insurance company could claim they weren't damaged. So, I removed the tub and shower walls from one bathroom and the tile walls and shower pan in the adjacent bathroom. (This 'opened-up the floor and walls of both bathrooms and allowed air to circulate, as opposed to their trying to blow air into a sealed-off space (Like putting your finger on one end of the straw and trying to blow air into the other end....sorry, it doesn't work!) As part of the remodel, I wanted them to install a new shower into both bathrooms (another reason I removed the existing tub/shower and shower). The plumber said his delivery time for a new shower was 4-6 weeks! (I found a shower and had it on-site within 8 days!) UKD said they couldn't put in a new file floor until AFTER the shower was installed. (I spoke with the tile floor company, they told me they could install the tile up to within 4-inches of the shower pan, and then come back and put in the 2"x2" accent tiles I wanted next to the shower pan! So the floor installation WAS NOT preventing other work from proceeding - especially in the larger rooms below the bathrooms that received most of the damage. Instead, UDK used that excuse and didn't do ANY work for over a week. Next, the plumber starts installing the shower (4-piece). Installs the shower valve with nothing to support valve, and wedges a section of 1/2" copper pipe behind the 2x4 studs and valve to hold it to the shower wall panel. (there's partial access from where I'd removed the shower wall in the adjacent room. I wanted to say something then, but didn't. A couple of days later (after the tile floor had been installed) I stood in the shower and pushed on the shower walls ----whoa, they moved in and out (an inch or more), and rattled like a freight-train. Called him and complained, and quoted the manufacturers installation instructions: "Additional stud may be required for vertical backwall flange....on both sides." To his credit, he said that 'I was the customer, that he'd been doing this for 30-35 years, had installed 5 or 6 of the very same showers, that he took great pride in his workmanship, and that he would take care of it'. Let me tell you how he "took care of it": Instead of removing the side panels, and installing 2x4 supports for the side wall flanges, he wedged pieces of 2x4's and foam backer-rod between the 2x4 wall studs and the shower panel walls! (There was partial access to both side walls and the back wall.) Some much for the 'pride in good workmanship'. Next, the tile guy starts laying the tile directly on the plywood flooring - no subfloor! (how long would that tile last?) Fortunately, I stopped him just as he started the tile layout. Called his boss and complained, and they agreed, and DID install a sub-floor (cement-board) over the plywood. Next, the acting 'general contractor' for UDK, emails me and tells me that he's received calls from his subs, and tells me that I'm not allowed to talk to his subs anymore, but to go through him. This from a guy, who in 4 weeks, has been here, maybe 3 times, and NEVER to inspect or check on his subs work (of course, there hasn't been much of any actual work going on, but...) Should I charge UDK for acting as the general contractor, saving them money, and protecting my own house from contractors who continually want to cut-corners? It'll be four weeks tomorrow since this started, we've been out of the house for 3 weeks - stayed in a hotel for 7-8 days, and currently staying in a sisters basement). And no end in sight! Right now, we have one useable toilet (downstairs in the laundry room), and clothes washer & drier, but no bathroom sinks, vanities, or bathing facilities! Besides the two bathroom being un-useable, we are not able to use our; living room, family room, wives office, master bedroom, or back bedroom - because toilets, vanities, vanity tops, etc. are stacked into those rooms. And the Insurance Company (Adjuster) says they won't pay for any more hotel stays. We do have: a useable Kitchen and computer!