VanLaecken Orthodontics - Watertown

Dentist

600 4th St. NE

Suite 103

Watertown, SD 57201

Open Today By Appointment

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All Reviews

M
4 days ago
Thanks!
I had a great visit yesterday - Dr Arnold was very thorough in his explanation of my treatment. I appreciate the tips and attention to detail.
J
5 days ago
Initial visit
This is our third childs initial visit to have service through Van Laecken orthodontics. We are loyal customers. Today was not the most welcoming experience to myself who needed to set up contract & make payment. my daughter who was not given any explanation to her service was scared and didn’t know what to expect. She felt like she was almost upside down for the exam and then heard oops I have to do that again-she doesn’t even know what was an oops or what they were trying to do. Again our experience is perspection and nothing was totally wrong just not warm and empathetic. The staff did their job with a smile but truly it didn’t feel welcoming (again our perception). Your office sees a lot of people remember every experience matters even if you are busy, tired, running behind, don’t want to be at work today, etc... none of us should be a number on the assembly line, we each have a name and a story... make each of us feel welcomed, not a number! Next visit will be better! I believe in you!
Response from VanLaecken Orthodontics - Watertown
Oh, we are so saddened to hear of this experience in our office. We strive to be the best part of our patient's day and it sounds like we fell short today. Our team does take each review to heart and we use them to learn and grow from. Please know a personal follow-up call from our Clinical Coordinator will be on its way as she was the assistant working with your daughter today. She is one of our best and will want to be sure all of your questions and concerns have been addressed! Thank you for taking the time to leave this feedback and for your loyalty and confidence in us. We don't take it lightly!
T
3 weeks ago
Awesome place and people!!
I loved it here. My experience was professional and high quality. I walked out today sad because My experience with these great people was over. I even said “I miss my braces.” The people were always kind and helpful and both doctors were supportive and understanding with any questions I had! Thank you!!!
B
3 weeks ago
High quality and passion!
Working with VanLaecken Orthodontics has been a very positive experience. Their staff is very friendly and knowledgeable. It isn’t easy to take the step to enter into Orthodontics but knowing that I’m backed by years of experience and quality, passionate people helps make the process easier. They understand the importance of beautiful smiles and are truly passionate about creating them!!
M
3 weeks ago
Very considerate and attentive
They took such good care of my son while he got his braces. Very considerate and just made both of us comfortable with the process!
S
3 weeks ago
Great service in and out quick
I was late, they were accommodating and friendly
S
1 month ago
Thorough - Understanding - Kind
Dr. Ryandud my sons consult! I was very impressed at how thorough he was with our next steps! He was very understanding to my concerns and was VERY kind and compassionate towards my son! We will be going to Vanlaecken Orthodontics for his treatment starting this fall!
M
1 month ago
Attentive
We have enjoyed our experiences at the orthodontist. We look forward to continue working with them.
H
1 month ago
Amazing First Visit
My first visit was amazing. I have honestly never been to a nicer office. The staff and orthodontist were so extremely nice and respectful. They gave me all the information I needed and I can’t wait to start my treatment plan with them.
J
2 months ago
Personalized care
My family loves this establishment. They have been awesome and attentive. They actually taight need how to do somethings at home to avoid a trip to Aberdeen for a 5 min appt...love these guys!!!