Village Decorative Remodeling

Home Remodeling

117 West 7th Avenue

Augusta, KS 67010

Class B Builders: bus2011-07957
Open Today 8:00AM - 5:00PM

augustakshomeremodeling.com

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All Reviews

C
1 month ago
Rude, the owner yelled and threatened the customer, customer had to fix many mistakes
After reading other customer reviews, I was excited to have Village Decorative remodel our main floor bathroom. Unfortunately, I had a very different experience. The plumber (Williamson) had to come back 5 times due to leaks under the sink and incorrect plumbing installation. They "forgot" about reconnecting the plumbing to the upstairs bathroom and left a family of 7 without a working bathroom for 18 hours. When he returned to correct his error, he just laughed and said he forgot about the upstairs bathroom. Pipes and debris were left behind the wall and in the crawl space. The crawl space had wet cardboard, old pipes and insulation left on the ground, which I had to clean up myself. He also never mentioned the exposed hole under the tub drain when he installed the new pipe. The hole was big enough I could fit my hand through when he cut the insulation out. I used spray foam insulation to fill the hole like it was before the install. I also had to ask for them to clean up the pipes and debris behind the wall, after the wall was opened up again to fix other plumbing errors. The bedrooms were not draped with plastic to lower the dust in the rest of the home. Floors from the front door to the bath were only covered one day, leaving a mess the other 7 days. Each contractor did little to no cleaning up after themselves. I provided hardware that they didn't have, helped install the vanity and counter top and provided lighting for the project. I corrected the sewer drain so drainage would flow properly towards the main stack. Prior to me fixing it, water and urine from the upstairs bathroom would drip onto the floor due to negative drainage. I had to monitor the project for the rest of the week and a half because of initial issues. They never pulled permits to have it inspected either. When I opened my bill and saw they were billing me top dollar despite all of their errors, I set up a meeting with the owner, Berry, for the next morning at 8:00 am. He strolled in at 8:15 in a ball cap, shorts, and t shirt. He then started blaming me, the customer for complaining! He asked if I expected the plumber to be "Jesus" and do his job absolutely "perfect". I said no, I just wanted them to apologize and make it right. Berry then told me that it is so common for customers to come in and complain. I'm not sure why he doesn't fix it if it is so common... I asked him if he would be okay with a plumber making these errors on his home and he said, "no". When I tried to talk, he would tell me to stop talking and listen. I could have my turn to speak later. The owner then threatened me with bulging veins in his neck and I left. I could go on and on. I'm still in shock with how I was treated and their lack of professionalism. The process was documented with photos and videos. I will NEVER use this company again. Buyer beware.
B
2 years ago
Roofing service
People were friendly. Very helpful with questions and would have them back.
S
2 years ago
Professional Friendly Service
Village put down wood floors for us as well as tiled a bathroom floor and recarpetted our stairs. We also had new countertops put in the kitchen and bathroom and a decorative insert put in the kitchen backsplash. The workers did a wonderful job on all of the work. They were very pleasant to work with and cleaned up each evening. All the work was done in such a quick time--it amazed me. As well, they have a great showroom and were very helpful in the process of picking colors so it all coordinated. Great to work with and would recommend to others!
D
2 years ago
High Quality Work and Materials
We had two bathrooms remodeled, a kithen floor tiled and repairs made in the living room and laundry room. Workers were always professional, skilled and cleaned up the areas when finished. Two projects took more time and effort than expected, but costs remained within the estimate. Would gladly call them again.
Response from Village Decorative Remodeling
Thank you Debi! We are so pleased that you are happy with everything. Please keep us in mind for any future projects that you may have. We would love to work with you again.
S
2 years ago
Screened in porch
The job was better than I could have imagined, best craftsmanship ever
Response from Village Decorative Remodeling
Thank you so much Stanley! This was a fun project! They guys really enjoyed working with you on this. Please keep us in mind for any projects that you may need help with in the future. We would love to work with you again.
J
2 years ago
Great service!!
Would use again! Great service, easy to work with!
J
2 years ago
Great service!!
Would use again! Great service, easy to work with!
Response from Village Decorative Remodeling
Thank you so much Jessica. Please keep us in mind for any future projects.
L
2 years ago
Shower installation wall panels
The transformation of my shower was night and day. Thanks to Village Decorative.
Response from Village Decorative Remodeling
LaRilla, we are so happy that you like it! It was great working with you on this project. Thank you so much!
Y
2 years ago
New bathroom floor an shower look. Very nice very happy would recommed
Response from Village Decorative Remodeling
Thank you! It was a pleasure working with you.
T
2 years ago
New bathroom tile and shower
Great to work with and professional.
Response from Village Decorative Remodeling
Thank you!