VIP Auto Sales

Auto Detailing Service

11 Main St

Moosup, CT 06354

Open Today 9:00AM - 6:00PM

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All Reviews

3 years ago
Horrible People/Business
Well,let's start from the beginning of a bad buy. We (the wife and I) were actually looking to buy a truck that would be able to pull our 29' camper. Well,we saw a red truck on his website that was for sale they had listed for like 18,000. We found out that it was the co-owners' of VIP Auto and he said he really wasn't into selling it to begin with,which is odd cause if he didn't want to sell it,why would it be listed for sale? So we asked if there was any other truck like that he may have. Once he said he had a 2002 ford f350 super duty with the 7.3l diesel and it had 190,000 for milage,we asked him how much and then left it at that. I did eventually run by the truck to see the condition of it from afar the first time without meeting with Mike who is the co-owner of this place. Once we met Mike about this truck of course he went over all the good things he would be doing to it to fix it and get it to the condition that I thought it should be in. He mentioned to me about what tires I would want,if I wanted remote start and tinted windows. So everything was fine for the first visit, thinking they would pull through and make it right. I told him you can keep it as long as you may need to get the work done right. So some time went by and all I have been doing to keep up to date is through messages with them about the work. They had the truck for 2 and half months, so we waited for 2.5 months for them to do work to the truck that should've taken alot less time. We did come by and check on the progress of it maybe twice, but every time I would bring something up that looked like it should be done ,Mike would be like blowing it off in one way or another. We did test drive the truck and I found that the steering was horrible,Mike told me it was a Ford thing,that they all do that. Plus my overdrive light was flashing on the shifter lever and I asked him about that and he was like saying nothing other than he would have his electrician take a look at it. Just enough response to move on to something else. So by the time we did pick up the truck and were able to drive it home,they didn't complete much of what should have been fixed on the truck. Once I was able to look at the truck completely myself and take my time that's when everything was noticeable. I had a list of parts that should've been replaced and wasn't. Then when I met with the owner (Dylan) and went over the list with him I thought for sure he was going to pull through and make this right but that never happened. I fought for months to get parts to me cause their so called mechanic Billy worked on the truck and made it worse than what it was. I had to tell Mike that if he got me the parts I would replace them. He agreed to that, but out of everything I should have had,I only received the upper and lower ball joints. I had to fight for everything and even then I never got what I needed from them cause I deleted them and blocked them on facebook. They had ordered the wrong message center twice. The message center display and console I've never received as well as the PCM ,I have rust still on the front corners of the bed and they covered up the rust on the front fenders with ford excursion fender flares. I had to solve the electrical issue of the interior dome and the third brake light right in front of him. I did have to leave my truck with them a second time so they would fix the list that I went over with Dylan. They had it for 2 weeks, and when I went to get it that time that was it. I was shocked that they didn't do anything I had asked for. I was suppose to get new ball joints and that didn't happen. The new ones that Billy took a picture of and sent them to me that were still in the box,well he took those for himself and replaced the one ball joint that was actually bad and replaced it with a used one that he had at his house. Plus while my truck was there to have the rear axle seals replaced,Billy wacked the new shocks that were on the truck with a 3/8 drive extension and made two dents on the bottom of each shock. I was driving somewhere with my family in the truck,nevertheless I have my wife and my 5 year old and 1 year old in the back when my right rear caliper mounting bracket bolt came out of the housing all by itself. Mike again tells me its a ford thing. Cause of what I know about trucks he tries to lie about everything and I know he's lying cause I know what the answer is before I ask him. I have pictures of everything. Do yourself a favor and don't buy from there,we got screwed by them. So now were left to fix the expensive stuff that they never bothered to fix,they never cared. Now since they did paint the bed of the truck,the paint is starting to bubble cause of rust that they didn't fix and painted over. I thought all was good cause there was no bad review, but take it for what it's worth,Buy Elsewhere!!!! They don't care about you,when someone calls them out on something, their like deer in headlights, they have no clue.
3 years ago
Wonderful experience
Buying a car was so easy. They are so nice. A wide selection of vehicles. They actually put me in a vehicle that I could afford. I would recommend them to anyone looking for a good used vehicle.