Westwind Dental Phoenix
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1 month ago
Westwind dental Thunderbird experience: BUYER BEWARE My wife Hedelyn Baker who is an immigrant from the Philippines and speaks broken English went in for an appointment and they told her that she had gum disease and that it would cost nearly 25,000 to fix all her teeth. We could not afford it and our insurance won’t cover dental for 6 more months. We decided to wait until we were covered to get the dental work done and seek out a cheaper alternative we just can’t afford it. My wife received a call to come in and get a deep dental cleaning and was told that this was covered by insurance. My wife said she would talk with me and then schedule an appointment. We talked and she called to schedule an appointment and was told there was an opening the same day and she agreed. She went in there and there was not much conversation just went back to get a cleaning. After about new hour sitting in the dental chair she was going to leave. On the way out she was told that she could not leave until she signed some papers. And that the were for an automatic checking account withdraw for $1429.72. My wife wanted to call me and they said no she just had to sign. I am not sure how it is even legal to make someone sign a document after sitting in a dental chair for one hour. So she walked out of the office with no documents at all and a $1429.72 ACH agreement. I went there and tried to find out what was performed and told them that we could not do a $1429.72 ACH withdraw and that I would have to close the account. I offered to pay a cash payment but they would not give me the amount I would have to pay. The following day I asked my wife to go and get the medical records, receipts, list of procedures performed and the follow-up care instructions that we paid $65.00 for follow-up instructions. They informed her that she would have to pay $25 for the records. Reluctantly we did pay the $25 but only received a receipt for the previous days service, a brochure insert from the drug manufacturer and then gave her the ACH doc she signed. No records, No dictations, No x-rays and nothing pertaining to her treatment plan all for an additional $25. I am not sure what happened but know that there was a lot of misunderstanding and confusion and I feel that they were taking advantage of my wife because of her lack of understanding of the English language and life in America. She went in for the cleaning covered buy our insurance and walked out unexpectedly with an ACH payment for $1400.00. This is the worst place we have ever visited and cant believe they can get away with this. I have never filed a complaint in my 55 years of life but feel that this must be addressed. To keep other innocent people from getting cheated and causing the distress that my wife and I are experiencing right now because of this. Buyer beware this place will not do what they say and you may end up in debt or worse yet. They get one star only because there is no zero stars Hedelyn Baker Robert Baker
2 months ago
Very helpful and gave me assistance I needed!
I was very pleased with the service and assistance I received at Westwind Dental. As I am currently unemployed with no dental insurance, I was afraid that I would not be able to get the help I needed today. Yet, Dr. Jenn Powell took care of my issue and I was amazed at the options she presented me. I will return for more dental care and wish to give my highest recommendation to the staff, Betty and Carolina and Dr. Powell.
8 months ago
Loved this place. Staff was wonderful and the dentist was very thorough and friendly. I was very nervous going in, but they did a great job and great service. This was my first time in this office and I will go back and recommend them to others.
9 months ago
I loved it there the staff was so nice everything went so well was a little upset that I need a root canal but that's my fault lol but other then that I loved it I think I'm going there from now on!!!
10 months ago
You are All Wonderful there starting with the Reception office, to My Dentist, and my Wonderful Dental Hygienist, just don't like the fact I need a $1200 Crown
James P. P.
10 months ago
Best experience at a dentist visit in over 60 yrs. The dental hygenist; assistant and dentist were superb and the receptionists are warm and professional! The Best ever. Highly recommend... its 5 stars+.
Mary Jean S.
10 months ago
Great Staff, Friendly and Caring.
I LOVE it @ Westwind Dental! The Friendliness is awesome! The Service is Great!!! Thank You for putting Me back together again, after my Feeling fell out!!! The Service was quick, and painless! Thank You!!!