Window Concepts of Milwaukee, Inc.
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5 years ago
Amazing windows & overall experience
We were hit by a summer hail storm that caused a lot of damage to our home, including 2 broken windows. Rich came out right away to take a look and at our request worked up a quote to replace all of our windows. The product samples were helpful and what we were looking for, so we decided to go ahead with the project. Window Concepts ordered our custom windows and contacted us to schedule installation as soon as they knew they were coming in. Their installers worked in terribly cold weather (the first really cold day of the season) and incredibly they finished the entire job (over 20 windows in a two-story house) in a matter of just a couple days. They were courteous, professional, clean, and efficient. Besides all of that, which is amazing, they did excellent work and the windows and new aluminum wrapping make the house look and feel like new. With our first winter now almost behind us, I'm pleased to share that not only did the windows make the house feel warmer in general, we had a noticeably lower month-over-month energy cost when compared to prior years!! This was by far the best experience we have ever had with a contractor. Window Concepts was a pleasure to work with and we will definitely be using them when we decide to replace our siding!
5 years ago
The house looks totally different, it is great!!
I am so pleased with the service and quality of all the workers from the salesman to the installers at Window Concepts. Everyone was polite and great to work with. The installers did an excellent job installing on a cold day with out complaining and with out freezing me out of my home.
5 years ago
My sister and I had all the windows in our house replaced in August 2014 by Window Concepts of America. We worked with Rich Petritis and have been very satisfied from the proposal to the installation of the windows. It's been a pleasure working with Rich. The installers were prompt, courteous, friendly and did an exceptional cleanup job after the windows were installed. Our original windows were very old so we needed instructions on how to work with the new windows. The installers took the time after installing the windows to explain the features of the windows and how everything worked. When Rich was at the house writing the proposal, I asked him about a bad spot around our garage door. I did not know who to call to repair it. Rich had his installer put a new piece around the door. It looks outstanding and matches the color we selected to go around our windows. Rich had explained that we may see condensation on the windows during cold spells in the Winter. This did happen and for a couple of days I was wiping the water off the windows. Then we started having ice at the bottom. After I saw the ice, I called Rich and he came out the same day I called (and it was a snowy, nasty day). He looked at the windows and seemed puzzled as to why we were having so much condensation and ice. Then he asked if we had a humidifier. We did, indeed, have a humidifier and, in fact, had it installed shortly after the windows were installed. Rich checked the setting on the humidifier and it was set too high so he lowered it. Reducing the humidifier setting resolved our ice and condensation problems. As a matter of fact, there was no condensation on the windows the very next morning. Thank you Rich! Something that is also important to me is how I am treated when I call into a company to either speak to someone or for information. Whenever I call the office of Window Concepts, the person answering the phone has been courteous, friendly and helpful. I think this is so important because they represent the company and can make a caller feel welcome or feel they don't want to do business with that organization. Thank you for making me feel that my call is important. We feel they definitely rate five stars and would highly recommend them to anyone looking for new windows.